Trial Expired / Unable to Upgrade to Full Version

Discussion in 'Acronis True Image Product Line' started by bcaceres, Mar 21, 2006.

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  1. bcaceres

    bcaceres Registered Member

    Mar 21, 2006
    I installed the trial version of ATI on both of my computers
    and the trial eventually expired.

    I purchased two copies of ATI which arrived at my home
    yesterday. I ran the installer on one of the computers, it
    prompted me for the serial number which I entered. It then
    proceeded to "update" my existing installation. I launched
    ATI after it completed and was greeted by the alert that my
    15-day trial had expired. I was given the option to "Buy Now"
    via the web or "Cancel" which quits the program. No option
    to enter my serial number.

    So..... I tried uninstalling the application and reinstalling it fresh.
    This time there was no prompt for serial number during the install.
    When I tried to launch ATI, I got the same message with the same

    I'm sure something was left behind in the registry to prevent people
    from doing infinite trials. However, whatever Acronis left behind
    seems to prevent me from upgrading to my fully-licensed versions.

    Can anybody point me at what I can do to make ATI accept my
    serial number?

  2. bcaceres

    bcaceres Registered Member

    Mar 21, 2006
    BTW... I'm using Acronis True Image 9.0
  3. Acronis Support

    Acronis Support Acronis Support Staff

    Apr 28, 2004
    Hello bcaceres,

    Thank you for choosing Acronis Disk Backup Software.

    Please uninstall Acronis True Image 9.0 from the computer. After that please use the utility mentioned in this previous post of mine in order to clean the registry from all the entries of Acronis True Image.

    After that please install the full version once again and see whether the issue remains.

    If it does persist then please do the following:

    - Launch the product installation file;

    - Right-click on the "Install Acronis True Image" button and select "Extract";

    - Select the path for extracting the component and click "Save";

    - Go to the Run prompt (Start -> Run) and issue the following command:

    msiexec /i msi-name /l*v log-name

    Where msi-name is the name of the file you extracted in steps 2-3 and log-name is the path and the name to the log file you want to save the output to;

    - Reproduce the problem and collect the log file created during the installation.

    Please submit a request for technical support. Attach the collected log file to your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will investigate the problem and try to provide you with the solution.

    Thank you.
    Kirill Omelchenko
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