To Acronis Support: Where is my confirmation Mail???

Hello Support,

yesterday I did write here that I purchase TI 9 in the Online Shop from Acronis Homepage for 34,55 EU with my mastercard.

Now... I'm wating 24 h and no confirmation mail with serial number etc is coming :-((

I think thats to long!!!!!

All other TI since TI 6 which I purchased ,the confirmation Mail was come in few minutes!!!

What happened?

My Mail to Acronis Contact yesterday ... no answer...as usually..:-(

 

Hello wokoenig,

Thank you for choosing Acronis Disk Backup Software.

We are really sorry for the inconveniences. Could you please send me PM with your e-mail address that you used to make a purchase or any proof of the purchase. I will find your serial number.

Thank you.
--
Irina Shirokova

 

Hello,
thx for the quick help <s>

 

I have the same problem also, paid for an upgrade + 1 new licence.

I have noted that no charge has yet appeared on my CC statement, so maybe Digital River are a bit slow in processing at the moment.

Colin

 

Hello Colin,

If you have the problem with getting order confirmation email with the serial number, please send me PM with your e-mail address that you used to make a purchase I will certainly help you.

Thank you.
--
Irina Shirokova

 

The problem has been solved.

Thanks for the quick reply.


Colin

 

Hello Colin,

If you have any other questions or encounter any problems please feel free to contact us again. We will certainly try to help you.

Thank you.
--
Irina Shirokova