TI9 Troubles - Lots of them ...

Discussion in 'Acronis True Image Product Line' started by woodp, Nov 25, 2005.

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  1. woodp

    woodp Registered Member

    Nov 18, 2005
    Ever since upgrading from TI 8.0, I've had all sorts of problems:

    1. "Upgrading" from TI8 to TI9 resulted in my copy being labeled as a "Demo" copy and having very limited functionality. I ended up uninstalling TI and reinstalling TI9 from scratch to make it install (and function) correctly.

    2. Then I ran across this still unresolved backup/restore problem (http://www.wilderssecurity.com/showthread.php?t=107319) - Note, I tried the MBR fix and that had no effect.

    3. So I tried to "clone" from one drive (two partitions) to the other (no partitions). Both drives are on the same channel and both are "cable select." I selected automatic clone, identified the two drives, and let the system reboot itself. After rebooting, the system "Analyzed, Locked, Checked" and was done in about 10 seconds! Then it gave me a message that cloning was SUCCESSFUL and to press any key to shut off. I did, and when it rebooted again, it went through an "Analyze, Assign and Sync" process. I checked the drives and NO CLONING HAD OCCURED.

    I can't copy/restore nor clone with TI9. Two questions:

    1) Can I go back to TI8 which seemed to work?
    2) What complete registry settings do I need to purge to make the TI8 installation as clean as possible?

  2. Acronis Support

    Acronis Support Acronis Support Staff

    Apr 28, 2004
    Hello woodp,

    Thank you for choosing Acronis Disk Backup Software.

    Could you please connect both your hard drives to the computer, install the below update with enable logging, reproduce the program failure and send us the c:\snapapi.log file?

    Please also create Acronis Report as it is described in Acronis Help Post.

    Please create an account, then log in and submit a request for technical support. Attach all the collected files and information to your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will investigate the problem and try to provide you with the solution.

    Please also provide the information confirming your purchase of Acronis True Image 9.0 (order number, e-mail, where did you purchase our product, etc.), if you want to get Acronis True Image 8.0.

    You can find the instructions for manual Acronis True Image uninstalltion at http://www.wilderssecurity.com/showpost.php?p=376168&postcount=13

    Thank you.
    Tatyana Tsyngaeva
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