TI9 fails

I just purchased TI9 latest build.
Works fine on my machine, disk clone worked
Created Boot CD worked. both BU and restore

However my daughters machine a
P III 1,000 MHZ
did not.
When the CD boots up if I choose safe mode and disk clone, it restarts and ask if I want safe ot full.

So I tried full, then disk clone
These are 80gig wd drives, master and slave, same drive part number.

Meesgae reads as folows

Invalid compressed format
(err=1)<6>freeing intrd memory:13401k freed
Kernel panic: no init found
try passing init=option to kernel.

BTW ghost 8 works.

anything I could do?

 

First thing to do is run chkdsk X: /r on all your partitions on the PC. Replace X with the drive letter of the partition being checked. It will want to reboot to do C.

 

Thanks for the reply,
tried the chkdsk, did not find anything.

Tried the CD again, same error

How do I contact Acronis?

Thought they may have been around here to help.

 

Hello jerryray,

Thank you for purchasing Acronis True Image

It seems to be that Acronis Bootable Media, that you possess is corrupt or damaged. Could you please create a new ISO with Acronis Media Builder, then burn it to a blank CD and try again. If it fails, please contact our customer support.

Thank you.
--
Fedor Kurbatov

 

I have tried that, seems to have something to do with having a second partition that is fat32.

I did try contacting support and customer service, no response yet.

 

Hello jerryray,

Could you please let us know your Acronis request # (e.g. [Acronis #123456]) which was sent to you in autoreply to your letter? We will find out the reason for the delay. If you have not received an autoreply then please send us a Private Message containing your e-mail address.

Thank you.
--
Aleksandr Isakov