TI Ent. 1158 Problems

I'm using Windows XP and I recieved an error code 33. I've run chkdsk without any errors but still recieve the same problem. Any ideas?

 

Hello BulldogXTRM,

Thank you for choosing Acronis Enterprise Disk Backup Software.

Could you please explain the following?
- What do you do with Acronis True Image when the error message appears? What wizard do you use?
- What error message do you get?
We will certainly help you with the solution.

Thank you.
--
Irina Shirokova

 

I'm trying to create a full backup of my main disk array (RAID 0 - 400GB) SATA.

I start the Create Image wizard choose my disk, choose my backup location (External Firewire), choose to create full backup, automatic image sizing, normal compression, no passwords or comments, and proceed.

I get E00070021:Cannot create the image of the logical drive C: because it is currently in use by running applications or the logical drive contains bad sectors.

I've uploaded my error log with identifying information edited.

 

Anyone have any answers?

 

Hello BulldogXTRM,

Please accept our apologies for your inconvenience.

Please install the below update with disabled logging and see whether the problem persists.

http://www.acronis.com/files/support/SnapAPI_s_e.exe

If the problem does persist, please enable logging by running the update once more, reproduce the program failure and send the c:\snapapi.log file and Acronis Report (please see Acronis post for the detailed instructions) to support@acronis.com along with the link to this thread and indicate in the subject that you want to contact Irina Shirokova. This will allow us to investigate the problem thoroughly.

Thank you.
--
Irina Shirokova