TI 9.1 with Dell 2950 and SAS

Anybody got TI 9.1 to recognize Serial Attached SCSI drives in a DELL 2950? TI does not recognize any drives in the system at all even though it boots up into Windows.

Anyone from Acronis Support know about this machine yet?

dlesko

 

Hello dlesko,

Thank you for choosing Acronis Disk Backup Software.

Please accept our apologies for the delay with the response.

Yes, the problem with SCSI hard drives being not recognized on DELL 2950 computers when Acronis True Image is running in Linux based Acronis Rescue Environment, i.e. when using 'Full' version of Bootable Rescue CD or Acronis Startup Recovery Manager, is already known. The support for this chipset\controller will certainly be implemented in the future Acronis True Image builds.

At the moment, you can submit a request for technical support explaining your wish to obtain the download link for the special ISO image of Bootable Rescue CD having the support for DELL 2959 SATA controller. Please provide information about your purchase of Acronis software (order number, e-mail, where did you purchase our product, copy of invoice, scan copy of receipt, your order confirmation letter, etc.) in your request along with the link to this thread.

However, there should not be any problems with Acronis True Image recognizing SATA hard drives from under Windows. The point is that Acronis True Image utilizes standard Windows drivers in this case and therefore should be able to work with any hard drives Windows can recognize. Please make sure that you use the latest build (3633) of the respective Acronis True Image version available in the Product Updates section of your account at Acronis web site.

You can find the full version name and build number by going to Help -> About... menu in the main program window.

To get access to updates you should create an account then log in and use your serial number to register the software.

Please uninstall any previously installed build by following Start -> Settings -> Control Panel -> Add or Remove Programs -> Acronis True Image, prior to installing build 3633.

Note that you should create new Bootable Rescue CD after installing the update.

If the problem persists with the latest build (3633) of Acronis True Image then please check each partition of your hard drive by Windows utility: use Windows menu Start\Run, then enter the command "chkdsk c: /r" "chkdsk d: /r" for every partition of your hard drive. Note that you will need to reboot your computer in order to scan the system partition.

Please also download the latest version of Acronis drivers, install it with disabled logging and see if the problem still persists.

If the problem persists after checking the hard drives and updating the drivers then enable logging by running the Acronis drivers installation package once again, reproduce the problem and collect the c:\snapapi.log file.

Please also provide us with the following information:

- Create Acronis Report and Windows System Information as it is described in Acronis Help Post.

- Do you receive any error, warning or informational messages? What exact messages do you receive? When exactly do you receive them?

Then please submit a request for technical support. Provide the files and information collected in your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will investigate the problem and try to provide you with the solution.

Thank you.
--
Alexey Popov

 

Hi Alexey,

Yes the problem is with the Linux Bootable Rescue Media only so I'll request that iso image you spoke about.

For the record, the drives in the DELL 2950 are SAS, not SATA.

dlesko