TI 9.1 Enterprise: Remote Connection failing

off-topic reply removed.

 

detox, this is ridiculous.

posting a problem in a support forum is off-topic ??
whats next ? buying a product does not mean you can use it ??

spend more money on software testing and und user support and less on forum moderators

 

Got a similar Problem here. When its true that you need a license for every remote agent thats to expensive. so we gonna buy another product than this one maybe.

 

it is true that u need a license for every computer u want to backup. thats expensive, but ok if the software works like it should.

my problem is, that i have licenses, but the software does not comunicate with the agents.

btw. what the manual (and advertising) is not really clear about:

to backup a machine u need either only true image server (full product) or only the agent (true image server enterprise)

to backup and remotely manage u allways need at least the agent installed on the machine.

so u can decide: do u need a backup solution or a backup solution with remote management (difference is only a few hundred euros)

btw. my remote management possibility is still crippled and after 3 days of frustrating work with ati 9.1es i gave up and startet penetrating the acronis e-mail support with all the errors i encounter (and there are a lot of them)
i think those guys hate me now, but anyway i paid a lot of money and i want to get something for it.

 

Actually no; the simple and generalized bash that you wrote was considered off topic. The Global Mods here are volunteers, BTW. Any further issue with staff action can be taken up in private with the admin.

 

Hello barth-metall,

Thank you for choosing Acronis Remote Server Backup Software.

Please accept our apologies for the delay with the response.

Please note that we do not hide solutions from Acronis Customers. Please note that sometimes it is necessary to sent/request confidential information regarding Acronis products or private customers information and this cannot be done via Forum. Therefore, we use Private Messages. In this particular case Sebastian has problems with contacting Acronis Support Team and I provide him with the instructions how to do it.

Would also like to explain Acronis license policy. Please be aware that according to Acronis software licensing policy, you should purchase one copy of Acronis program per every computer which you want to back up/restore.

As far as I understood you have already contacted Acronis Support Team. Could you please let me know your Acronis request # which was sent to you in auto reply to your letter? I will find out how the investigation of your issue is going.

Please also explain the current state of the issue you have experienced.

Thank you.
--
Aleksandr Isakov

 

Hello,
I have the same problem.
I 'm using the build 3832.
Acronis True Image Management Console, Acronis Group Server and Acronis True Image Agent have build 3832.

I have 35 licenses.

and i can't see the license server wich is also the group server (of course the agent is running).
error message :
Protocol '15' (Vers.1/1) not supported by remote side. (0x807D
Tag = 0xDF85EEBC6DA01B36

re-install of everything does nothing.