TI 9.1 Enterprise: Remote Connection failing

Hello,

I've just installed the TI Enterprise 9.1 (b 3641) on one of our servers (Windows 2003). After successful deploying the TI Agent to some other servers I can not access these from the Group Server Management, regardless of the username/password combination used.

I've tried the built-in windows domain administrator ("administrator" and "domain.local\administrator") as well as the local one ("machine\administrator"), but permission is always denied.

Regards
Sebastian

 

Verbinden zum Computer machine.domain.local (IP-Adresse: 10.0.0.30) für die Statusabfrage der gegenwärtigen Operation fehlgeschlagen. (0x2C000
Tag = 0x1B5CBB787E6F49E7
Protocol '15' (Vers.1/1) not supported by remote side. (0x807D
Tag = 0xDF85EEBC6DA01B36

That's what the log is saying at each startup of the management console for every server i have the problem stated above.

 

It also makes no difference if I either deploy the agent or install it manually.

 

Hello Sebastian,

Thank you for choosing Acronis Remote Server Backup Software.

Please make sure that Acronis True Image Management Console, Acronis Group Server and Acronis True Image Agent have build 3641.

If all these components were installed with the latest build, please make screen shots of the error messages.

Please also describe all actions taken before the problem appears step-by-step.

Please create Windows System Information all of your servers where Acronis True Image components are installed as it is described in Acronis Help Post.

Please submit a request for technical support at support@acronis.de. Attach all the collected files and information to your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will investigate the problem and try to provide you with the solution.

Thank you.
--
Tatyana Tsyngaeva

 

Welches System haben denn die "anderen" Server..? Kann es sich um Server 2003 SP 1 mit FW handeln...?

Which System is running on the "other" Servers..? Maybe Server 2003 SP 1 with FW running..?

Volker

 

W2003 SP1 w/ deactivated Firewall.

 

I just tried to connect a Build 3641 Management Console against a Build 3641 Remote Agent....and it works fine for me.

The Agent runs on a Windows Server 2003 SP1 and the Managemnt Console on a Windows XP SP2...

Maybe you have to uninstall and reinstall the Management Console...

Volker

 

Controlling a Win2000 Client works. I've already moved everything to a fresh installed server - but still encountering the same problem as before.

 

They all have the latest build.

See below.

1. Login as domain administrator at server
2. Open TI Management Console
3. Connect to localhost
4. Choose Group Server Management

5. "Install Acronis Component"
6. Registered Component - True Image Agent (AcronisTrueImageAgentEnterprise.msi)
7. Features - All
8. Automatic License Server detection
9. Logininformation
Computername WTS-TEST
Username: domain\Administrator
Password: the correct one.

The installation is successful. The group status display however will show "unaccessible" for that server, regardless what login information I use at the login window which is accessible from the key-icon. (See figures groupstatus.gif).

Already done yesterday. Acronis #602329. Can I send the additional files as an reply of the automatic confirmation?

 

error.gif

 

error2.gif

 

Hello Sebastian,

Yes, please send these screen shots along with the step-by-step actions taken before the problem appears as a reply to automatic confirmation. We will investigate the problem and try to provide you with the solution.

Thank you.
--
Aleksandr Isakov

 

I mailed the URL of this thread to the corporate support team. Hope that this is sufficient.

 

What is the average time needed by the support team to get problems solved?

 

Hello Sebastian,

The guaranteed response time is 48 hours. In case you still did not receive a reply, please let us know your Acronis request # (e.g. [Acronis #123456]) which was sent to you in autoreply to your letter. If you did not receive an autoreply then please send us a Private Message containing your e-mail address. We will find out the reason for the delay.

Thank you.
--
Alexey Popov

 

As stated some postings above:

 

Hello Sebastian,

Please note that as I can see Model Daniel is working on this issue. He will contact you with a possible workaround as soon as possible.

Thank you.
--
Aleksandr Isakov

 

Okay, thank you.

 

Hello,
I still didn't receive any reply from support. Is my case still in work or maybe closed quietly? I have to stress that we still can't use the advertised features.

 

Hello Sebastian,

Please accept our apologies for the delay with the response.

I have send you a Private Message with the further instructions.

Thank you.
--
Aleksandr Isakov

 

hello Acronis Support,

why do you treat the solution of this problem as a secret ?
is this a supportforum or a cia thing ?
or do you want uns to buy priority support ?

i have exact the same issue, please post the solution here.

 

Simple one. How many TI ES Licences do you own? You need one for every Agent, too... This just hurts.

 

i have 8 licences, 3 Full Versions 9.1 ES and 5 Updates 9.1 ES
the group server and management console resides on an computer without backup functionality.
is it a licence problem ?

 

Thats what the support told me.

 

about licensing:

YOU NEED 1 True Image Entrerprise Server License FOR EACH AGENT!

999 €uros

That really hurts. I expected an ENTERPISE product, too.