TI 11 - System State Backup & 100% CPU

Discussion in 'Acronis True Image Product Line' started by vango44, Oct 30, 2007.

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  1. vango44

    vango44 Registered Member

    Oct 24, 2007
    Vista x86 Ultimate
    TI 11
    Asus P965 Express mobo with Raid

    Whenever I try to use the System State Backup feature, TI seems to start the task but cpu goes to 100% within 20 seconds and stays there.
    Task never rises above 0% done.

    I am able to recover by opening task manager and killing the "trueimagehomeservice" sp? process.

    I'll open a support ticket in the next few days but thought I'd ask here first.
  2. Acronis Support

    Acronis Support Acronis Support Staff

    Apr 28, 2004
    Hello vango44,

    Thank you for choosing Acronis Disk Backup software

    I would like to inform you that this issue has been already reported to our Development Team. They've reproduced it and now working to fix this issue.

    Thank you.

    Michael Levchenko
  3. larryweiner

    larryweiner Registered Member

    Nov 6, 2007
    I've just downloaded the trial version to evaluate using it on my Toshiba Satelite A205-S4777 running Vista Home Premium. Essentially the laptop is out of the box, but with Vista updates posted from Microsoft Update. I have exactly the same problem as you've described and just wrote a technical support request to the Acronis site (I didn't realize this site existed at the time).

    I was able to do a full system backup. just not the System State backup.
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