TI-10 - Can't backup successfully across a network

Hello majones and areynaldos,

Thank you for choosing Acronis Disk Backup Software.

Please notice that those features are already fixed in Acronis True Image 11 Home. We recommend you to download and install the free trial version of Acronis True Image 11 Home to see how the software works on your computer. With the trial version of the product you will be able to fully use the Windows version for 15 days. The bootable rescue media will be limited to restore function.

You can find the detailed instructions on how to use Acronis True Image 11 Home in the respective User's Guide.

Thank you.
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Marat Setdikov

 

Thanks for replying, now I noticed that the thread was referring version 10.

However, it is Version 11 Home where I found the problem. So it hasn't been fixed in V11 yet.

 

If this has been fixed in V11, how do I get an upgrade at no charge? Why do I have to pay for critical bug fixes?
Or will there be a new build of V10 with this fix?

 

Hello areynaldos,

We are sorry for the delayed response.

Please make sure you use the latest build (8053) of Acronis True Image 11 Home. To get access to updates you should first register your software.

Thank you.
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Marat Setdikov

 

Hello ginigma,

Thank you for choosing Acronis Disk Backup Software.

We are sorry for the delayed response.

Please submit a request for technical support. Attach all the information to your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will investigate the problem and try to provide you with a solution.

Thank you.
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Marat Setdikov

 

This has not been fixed in TI11. I'm licensed for TI10 and downloaded a demo of TI11 and have the same problem in both versions. I've submitted a tech support incident (#1282632) on this problem. I included the log file with this incident report. I can create a manual backup on my networked drive, but can't create an automated backup to a backup location on the same drive.

 

Hello massageguy,

Thank you for choosing Acronis Disk Backup Software.

Please have a look at this Acronis KB article and see if it helps.

Thank you.
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Marat Setdikov