Those zap mo fo's=0

Discussion in 'other firewalls' started by Mr.Blaze, Aug 4, 2002.

Thread Status:
Not open for further replies.
  1. Mr.Blaze

    Mr.Blaze The Newbie Welcome Wagon

    Joined:
    Feb 3, 2003
    Posts:
    2,842
    Location:
    on the sofa
    So im sitting there at my fave forum wilders when i hit my zap to check for updates and what do i notice.

    the free update feature disabled.

    and im wondering why when i register and got zap on 4-3-2002 looky

    Thank you for registering ZoneAlarm Pro 2.0 from Broderbund on
    04/03/2002!

    i thought i had 12 months what gives

    so i write the zap mo fos and what do i get instead of my problems fixed i get this junk=0
     
  2. Mr.Blaze

    Mr.Blaze The Newbie Welcome Wagon

    Joined:
    Feb 3, 2003
    Posts:
    2,842
    Location:
    on the sofa
    Dear Mr Blaze,

    Congratulations! You're now officially registered with Broderbund and its family of Web sites, including Expressit.com. Sit back, relax, and enjoy all the services that make shopping for software fast, easy, and secure.

    With features like Express Checkout and your personal shipping Address Book, you'll feel at home every time you visit Broderbund.com. And the fun continues at Expressit.com, where you'll have access to thousands of online creative resources, from high-quality clip art images to professionally designed project templates!


    We encourage you to take some time to explore Your Account by clicking: https://www.broderbund.com/ecart/account.asp

    If you have any questions or concerns, please visit our support site at http://support.broderbund.com, or
    email us by going to http://support.broderbund.com/contact_cs.asp.

    Thanks for taking the time to register with Broderbund. We look forward to serving you.

    Sincerely,

    Cynthia Houston,
    Vice-president, Customer Solutions
    Broderbund LLC
     
  3. Mr.Blaze

    Mr.Blaze The Newbie Welcome Wagon

    Joined:
    Feb 3, 2003
    Posts:
    2,842
    Location:
    on the sofa
    Thank you for contacting Broderbund's Customer Service Department! The
    message number assigned to your e-mail is 1193156.

    Please do not respond to this confirmation e-mail. If you have sent
    multiple e-mail messages to us, our system assigns a unique number to
    each. Should you need to contact us again, please refer to message number
    1193156.

    If you have not done so, please try our online support at
    http://support.broderbund.com/customer_serv_help.asp. Broderbund's online
    support site features current information about ordering and shipping as
    well as tools for managing your customer account. If you find an answer to
    your question and don't need to receive a response, you can always close
    your inquiry with us by going to
    http://support.broderbund.com/case_close.asp.

    Thanks for choosing Broderbund to meet your software needs!

    Customer Support Team
    Broderbund

    P.S. If you’ve got an artistic spirit, a lively imagination, or a love of
    creative projects, you don’t want to miss The Print Shop(R) Standard 15.
    Packed with thousands of premium art images and photos, a powerful new
    Media Manager, and flexible new file formats for easy project sharing, it’
    s The Print Shop’s most powerful, most versatile version ever. Create
    cards, banners, brochures, photo projects, and more - all touched with
    your own unique style. Order today for just $29.99, your imagination will
    thank you! Click Here: http://www.broderbund.com/Product.asp?OID=4148322

    if i didnt know bettewr i say this is spam

    i specificly asked for no offers or spam mo fo's
     
  4. Checkout

    Checkout Security Rhinoceros

    Joined:
    Feb 11, 2002
    Posts:
    1,226
    When you click "check for updates" there's an option at the ZA page to check when your license expires. Have you tried that?
     
  5. IGGY

    IGGY Guest

    http://support.broderbund.com//zapro.asp
    Would be the best place to go for support. If your version of ZAP 2 was bought as a box set. You can also look in the software itself to see when your license expires. If you did purchase your software on 04/03/2002. Your key should in fact still be valid for a year from that date. If after contacting support at the above address. Your problem doesn't get resolved. Please re post so that a member of Team Z can forward your problem to ZoneLabs Support. The link I posted above is linked from the ZoneLabs website here = http://www.zonelabs.com/store/content/support/csRetail.jsp
     
  6. Mr.Blaze

    Mr.Blaze The Newbie Welcome Wagon

    Joined:
    Feb 3, 2003
    Posts:
    2,842
    Location:
    on the sofa
    ok so i get this e-mail look
    Dear MRBLAZELFN

    Thank you for your inquiry and for choosing Broderbund for your software
    needs.

    I understand that you are receiving a message that your 12 month of free
    updates have expired.

    This issue normally happens upon upgrading your Zone Alarm program and can
    be corrected by the following:

    Delete the ereg.ini file from the Zone Labs directory:
    1. Click on 'Start',
    2. Click on 'Find'(or Search), Files or Folders',
    3. Type 'ereg.ini' into the named field,
    4. Make sure that the 'Look In' field displays your c:\ drive only,
    5. Click 'Find Now'(or Search),
    Note: You may have several ereg.ini or Ereg.ini files found.
    6. Look for the file that is located in the 'Zone Labs'(or Zone Alarm)
    directory and hightlight it by clicking on it.
    7. Select the 'Delete' key on your keyboard.

    Once this ereg.ini file has been deleted successfully, you will be able to
    register for the 12 months free updates.

    Registering for a license key:
    1) Close all programs and return to the desktop.

    2) Right-click the ZoneAlarm Pro icon in the task bar and select Shutdown
    Zone Alarm Pro from the menu that appears.

    3) Click Yes.

    4) Click Start, select Programs, select Zone Labs and click Register for
    12 Months of FREE UPDATES! to open the Registration for ZoneAlarm Pro
    window.

    5) Follow the on-screen prompts and enter the correct information in the
    required fields to successfully register the program.

    NOTE: The license key will be sent to you via e-mail. Verify that your
    e-mail address is entered correctly (i.e., spelling, underscores, dashes,
    etc.) in the E-mail Address: field.


    If we can be of further assistance, please contact us. Thank you again for
    choosing Broderbund.

    Sincerely,

    JoAnne S.
    Broderbund Technical Support
    http://support.broderbund.com/alpha.asp?list=1234567890

    When replying, please include all original text. This will assist us in
    responding quickly to your request.

    P.S. If you’ve got an artistic spirit, a lively imagination, or a love of
    creative projects, you don’t want to miss The Print Shop(R) Standard 15.
    Packed with thousands of premium art images and photos, a powerful new
    Media Manager, and flexible new file formats for easy project sharing, it’
    s The Print Shop’s most powerful, most versatile version ever. Create
    cards, banners, brochures, photo projects, and more - all touched with
    your own unique style. Order today for just $29.99, your imagination will
    thank you! Click Here: http://www.broderbund.com/Product.asp?OID=4148322

    so i did all that it says wait 5 days or something when i did it it now what day 2 or 3 no e-mail with licincekey arrived nor do i belive it will=(
     
  7. Mr.Blaze

    Mr.Blaze The Newbie Welcome Wagon

    Joined:
    Feb 3, 2003
    Posts:
    2,842
    Location:
    on the sofa
    =0 ok now im beyond angry i got another e- mail thinking finaly my solution to my problem has arived but what do i get from zap i get this

    Dear Mr blaze,

    Fire up your PC and get ready for the next generation of CD burning software! Award-winning Extreme Media(TM) NTI CD-Maker(TM) Deluxe is loaded with powerful features, cutting-edge technology, and a user-friendly interface that will have you burning your CD in just a few simple steps!

    As a preferred Broderbund customer, you can be one of the first to own this exciting software! Right now, you can order NTI CD-Maker Deluxe for just $19--that's $30 off our standard Web store price! This exclusive offer expires August 21 2002, so don't hesitate--order now! Please use Priority Code 0110894061 to ensure your special price.

    http://www.broderbund.com/product.asp?OID=4148370

    **************************************************
    Drag, Drop, Click, and Burn-It's Easy!
    **************************************************

    Burn your favorite songs to a CD*... Back-up valuable files and information from your computer... Turn your home videos into DVDs**... Extreme Media NTI CD-Maker Deluxe does it all! Plus, with the latest technologies, including Smart Decision, BurnProof, and JustLink, burning your own CDs is fast, easy, reliable, and worry-free! NTI CD-Maker Deluxe allows you to:

    * Create all types of CDs--audio, data, video, and more--in just a few easy steps with powerful drag-and-drop functionality.

    * Burn with confidence and eliminate wasted time and discs, thanks to BurnProof, JustLink, and SeamlessLink technologies.

    * Convert any video file into a Super Video CD that can be played back on your computer OR on most DVD players--perfect for home movies!

    * Enhance your music collection! Automatically convert downloaded MP3 files to audio CDs that will play on your home or car stereo.

    * Record and burn sound in real time! Turn your CD burner into a live audio recorder for family gatherings, business meetings, or whatever.

    * Store data and audio on the same CD with CD Extra and Mixed Mode burning options.

    * AND MUCH MORE!

    Just drag, drop, click, and burn--creating your own CDs has never been easier (or more fun)! Order NTI CD-Maker Deluxe today for just $19 and save $30 off our standard Web store price! But hurry, this exclusive offer expires August 21, 2002, so order now!

    https://www.broderbund.com/ecart/addtocart.asp?OID=4148370

    Prefer to phone in your order? No problem! Call us toll-free to order at 1-800-727-1643 (Monday through Friday, 8:00 AM to 5:00 PM CST). Remember to use your Priority Code 0110894061 when ordering to get your $19 price. Add $5.99 for shipping and handling. Your customer number is: 33043208.

    Sincerely,
    Cynthia Houston
    Vice President, Customer Solutions

    P.S. We back all of our software products with a full money-back guarantee! If you're not completely satisfied, simply return your purchase within 90 days of receipt for a complete refund (excluding shipping and handling). No questions asked!

    This special offer is valid for software customers of Broderbund. We sent you this email because you asked for updates about new products and promotions.

    Would you rather receive emails from us at a different address? Click here to change your email address in our database.

    We value your privacy. If you choose not to receive these messages, simply click here or email us with a subject of "unsubscribe" and we'll take you off the list as quickly as possible. Please include this entire message in your reply.

    Windows(R) XP compatible

    All prices are in U.S. dollars. Currently, online orders are processed exclusively in the United States, Canada, U.S. Virgin Islands, Guam, and Puerto Rico. Please call for additional information regarding International orders. This offer is not valid with any other offer, prior purchase or upgrade price.

    *Requires CD-Burner
    **DVD Burner required
    is it just me or does that look like spam

    they have the time to e-mail me spam but not my new licinse any body else think there something morely wrong here or is it just me=(
     
  8. Paul Wilders

    Paul Wilders Administrator

    Joined:
    Jul 1, 2001
    Posts:
    12,472
    Location:
    The Netherlands
    Sir Blaze,

    I have to agree: this is SPAM - no more, no less.

    regards.

    paul
     
  9. Checkout

    Checkout Security Rhinoceros

    Joined:
    Feb 11, 2002
    Posts:
    1,226
    Team Z has contacted ZA. I hope this nasty issue will be resolved very shortly.
     
  10. Paul Wilders

    Paul Wilders Administrator

    Joined:
    Jul 1, 2001
    Posts:
    12,472
    Location:
    The Netherlands
    Nice action, Checkout. Keep the pressure on!

    regards.

    paul
     
  11. Checkout

    Checkout Security Rhinoceros

    Joined:
    Feb 11, 2002
    Posts:
    1,226
    A response has been promised. Please make no mistake about Zone Labs - their responsiveness has been exemplary recently. It takes a heads-up occasionally, but that's understandable.
     
  12. Prince_Serendip

    Prince_Serendip Registered Member

    Joined:
    Apr 8, 2002
    Posts:
    819
    Location:
    Canada
    Hi MRBLAZE! I've got just a wee little thing to say and then I'll be on my way. BRODERBUND USES SPYWARE! It was installed on my PC by the manufacturer HP. I removed all of it after I got Adaware! I wouldn't touch them with a ten meter cattle-prod, if you get my meaning! Best of Luck in the future! :)
     
  13. marti

    marti Registered Member

    Joined:
    Mar 25, 2002
    Posts:
    646
    Location:
    Houston, Texas, USA
    Blaze,

    We have a response from Zone Labs:

    This is a new known issue that we have trouble reproducing, but we know it exists.

    We're working on text instructions for the uninstall and reinstall fix.


    I'm sending you an IM with an email address so you can be directly in touch with a ZL person.

    Re the spam:

    The user should contact Broderbund support again to let them know about the unwanted emails. They should be able to remove his email manually.
     
  14. Mr.Blaze

    Mr.Blaze The Newbie Welcome Wagon

    Joined:
    Feb 3, 2003
    Posts:
    2,842
    Location:
    on the sofa
    wow you guys are awsome i love wilders i dont know if za will resolve the problem but im sure happy i got my wilder family here looking out for me=)

    thank you for all your suport you guys here kick a.ss=)

    is it just me but wilders seems to be the hang out for alot of the big names including software makers like pepi and brett.

    wow i wonder wha6t other fameous people hang here i know galvin drops by every so oten aint he the tds man then wow so many cool people here to many to name=)
     
  15. marti

    marti Registered Member

    Joined:
    Mar 25, 2002
    Posts:
    646
    Location:
    Houston, Texas, USA
    Zone Labs folks are nice and are helpful. Do send an email to them (the address that I gave you in an IM).

    Please include a link to this thread. Also, please list your OS, and anything thing else about your system that you care to list.
     
  16. Mr.Blaze

    Mr.Blaze The Newbie Welcome Wagon

    Joined:
    Feb 3, 2003
    Posts:
    2,842
    Location:
    on the sofa
    hi marti=) i did and thx you bunch i hope it works i only wish more companys were quick to fix or help like the wilders people can you imagine that no dowen time no 8 to 9 days for a answer that may or may not work

    i wish the world ran like wilders did it be a very cool place to live in
     
  17. Mr.Blaze

    Mr.Blaze The Newbie Welcome Wagon

    Joined:
    Feb 3, 2003
    Posts:
    2,842
    Location:
    on the sofa
    =0 my god im not a violent man by nature but im at the point where i relly would consider this the exception to the rule lol=)



    Hi,

    We have our engineers working on this issue. Meanwhile the only way to get
    around this is to perform a clean install. Sorry for this inconvenience.

    Marcus


    ============================================================

    If you haven't already, download the latest version of ZA or ZAP:
    (If the closest site doesn't work, simply try another - it is the same file)


    http://www.zonelabs.com/store/content/company/zap_za_grid.jsp

    If the link above does not appear to work, be sure to REFRESH the download
    page, as it may be cached locally.

    This page lists the products, as well as differences between them. ZAP users
    - Download the Trial version of ZAP, it is the full version - simply add
    your license key (you must have a current, un-expired license key). Please
    note that when you purchase a ZAP license, you get to use the program
    forever, and includes free technical support and upgrades for one year.


    Note: Make SURE you Save the file to your hard drive, rather than running it
    from its current location.

    Note: Be sure to install from an account with Administrative privileges, if
    your OS supports them.

    Please do the following. If any of the steps below do not apply to you, or
    you are unable to perform the function listed, please continue to the next
    step.


    1. Open the ZoneAlarm Pro program, go to the OVERVIEW >> PREFERENCES tab,
    and make sure the "Load ZoneAlarm Pro At Startup" box is UNchecked.

    2. REBOOT.

    3. You should now have no ZoneAlarm Pro processes running on your system.

    4. Now run Start, Programs, Zone Labs, and Uninstall. Click "Yes" at the
    prompt for the security check from the Zone Labs security engine (You MUST
    allow this service to shut down in order to remove files).

    WARNING - Do NOT run the ZoneAlarm Uninstall program while in Safe Mode. The
    program may not be able to make the proper registry changes in Safe Mode,
    thus generating errors after a reboot.

    5. REBOOT.

    6. To make sure that you can see ALL the ZoneAlarm Pro system files, if they
    are still on your computer:

    a. Right-click on My Computer, then left-click on Explore. When the Windows
    Explorer panel appears:
    - In Windows 95,98,and NT: Click View>Options (in Windows 98, this will be
    called "Folder Options"). Click the "View" tab, then click the "Show all
    files" radio button.
    - In Windows ME, 2000, and XP: Click Tools>Folder Options. Click the "View"
    tab, then click the "Show hidden files and folders" radio button.
    b. Click OK.

    IMPORTANT NOTE: Making modifications to system files may disable crucial
    functions of your Windows operating system. We strongly suggest re-enabling
    the "Hide files and folders" feature once all ZoneAlarm Pro files have been
    removed.

    7. Click on Start, then Search or Find, and select Files. Make sure that the
    location box is set to search your local hard drive (usually C:) or All
    Local Drives.

    Type the following exactly - including any spaces. Delete any FOLDERS found:


    zonelabs
    “zone labs”
    “Internet logs”

    Note: Your alerts log -- ZALogs.txt will be stored in the Internet Logs
    Folder. If for any reason you wish to save your alerts log, simply copy this
    file to another safe location on your hard drive.

    Type the following exactly - delete any of the following files found in
    C:\Windows, C:\WINNT, or any subfolder below those, or in any \Temp folders
    ONLY:

    vsdata.dll
    vsdata95.vxd
    vsdatant.vxd
    vsmonapi.dll
    vsnetutils.dll
    vspubapi.dll
    vsutil.dll (NOTE: Do NOT remove this file from any McAfee folders)
    zllictbl.dat
    zlparser.dll

    Type the following exactly - delete any files found in any folder with
    "Programs" in the pathname):

    zapro
    zonealarm
    “zonealarm pro”

    8. Make sure your Recycle Bin is empty (right-click and select Empty).

    9. REBOOT

    Now you should be able to install the latest version. Double-click on the
    file you downloaded. The installation program will guide you through the
    setup process. (Note that all registration fields require at least 1
    character, even if only a space for company, and "@" for email address). Be
    sure NOT TO choose "Upgrade", as this can cause further difficulties if the
    database is corrupt.

    NOTE: If you received an error message upon deleting the files, or if the
    original programs remain in the Programs list, or if the problem persists
    after this, removing the files in Safe Mode will allow you to delete the
    files properly. If you need further help with this, please reply to this
    email keeping all text intact as we do not archive previous emails.


    i need to get check out lol or spy one to do a verbal assault lol they get them to do it right and do somethimg lol check out and spy 1 are surely the best in frindly out spoken opnioneated and scary big bad mo fos on this bord and i mean that with the greatest admiration in a good way lol=)

    so dont take it the wrong way its just they make good intimidation muscle kinda like a high tech verstion of the sopranoes with security software in mind.
     
  18. marti

    marti Registered Member

    Joined:
    Mar 25, 2002
    Posts:
    646
    Location:
    Houston, Texas, USA
    Blaze,

    I don't understand your problem with the email reply from Zone Labs You were asked to remove all traces of the program from your computer, and detailed instructions were provided.

    I too have been asked to remove ZA from my system to try and solve a problem. I did so willing and reported back to Zone Labs.

    Please follow the instructions and report back to the contact at Zone Labs.

    In no way were the instructions meant to threaten you.
     
  19. FanJ

    FanJ Guest

    Hi Blaze,

    Sorry to hear of your ZAP problems.

    Yes, I'm afraid that uninstalling ZA(P) is not always that easy, and that indeed the description, which Marcus send to you, is the right way to uninstall ZAP.
    Make sure that you have it printed out before you're going to follow his instructions.

    BTW: Marcus is a nice guy who very often posts in his own time at the GRC.security.software forum.
     
  20. FanJ

    FanJ Guest

    Oh, I forgot one thing, Blaze:

    Do you know how to go to Safe Mode in Windows ME, in case you need to do so?
    If you don't know how to do it, please wait until someone with ME on his/her machine jumps in to help you.

    Cheers, Jan.
     
  21. Mr.Blaze

    Mr.Blaze The Newbie Welcome Wagon

    Joined:
    Feb 3, 2003
    Posts:
    2,842
    Location:
    on the sofa
    on windows me you hold dowen the f1 button right=) i think i learn that from here

    oh sorry i wasnt complet in my answer to za i have wrote them e-mails so i see how it would look one sided but this is what i wrote them after i got the e-mail albolve sorry for the confustion,=(

    look i already did that 3 times i even made sure to use reg cleaner and clean sweep short of wiping my hard drive none of that works im extremly frustrated to give you an ideal of the gravity of this issue go here i been posting all my problems in this one message bord

    http://www.wilderssecurity.com/showthread.php?t=2817

    i dont know if its cause im runing windows me or the za pro box set is now flaw because of all the new changes you made in the new za pro

    pleas go to the message bord the link i put on top i been keeping people up to date on this issue and im sure now za pro oweners are worryed

    why dont they just give me a licince key that works it just that darn simple lol.
     
  22. snowy

    snowy Guest

    Sir Blaser

    Its the F5 key...........as your computer is booting hold down CTRL and ALT..plus F5..........on some win ME's..(mine is one) its necessary to keep tapping the F5 key while holding down the other keys mentioned. (I was onced flamed for saying this...yet those instructions came directly from compaq support while on the line with me during this process)



    snowman
     
  23. snowy

    snowy Guest

    ********PASTE FROM ZA INSTRUCTIONS ABOVE****


    WARNING - Do NOT run the ZoneAlarm Uninstall program while in Safe Mode. The
    program may not be able to make the proper registry changes in Safe Mode,
    thus generating errors after a reboot.

    ***********************************************
     
  24. snowy

    snowy Guest

    Blaser

    reading your last post........do you suspect the your registry is corrupto_O?/
     
  25. IGGY

    IGGY Guest

    Please check the facts before posting. Your trying to make it sound as if the ZoneAlarm box sets have spyware. Which they don't. Yes Broderbund has include spyware in packages before. But not any ZoneLabs packages. This was covered in a press release on there site. Since there remodel of there site. I now can't find this article. But will in fact ask support for a direct link.
     
Thread Status:
Not open for further replies.