The Cleaner Authorization

Discussion in 'other anti-trojan software' started by FanJ, Dec 2, 2002.

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  1. FanJ

    FanJ Guest

    The Cleaner Authorization

    Here is a copy from a thread at DSLR-security-forum:
    http://www.dslreports.com/forum/remark,5193881~root=security,1~mode=flat

    Quote:
    [hr]
    Just a notification
    All users of "The Cleaner" by Moosoft. It has developed a problem by reverting to "your 30 dy evaluation has expired", even though it is a legally registered copy. You have to re-register at every launch.
    They are aware of the problem, and are working on it
    [hr]

    Indeed, I've got the same problem today.
     
  2. Marianna

    Marianna Spyware Fighter

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  3. FanJ

    FanJ Guest

    Thanks to you too for that link, Marianna !

    I noticed earlier today that my Integrity Checker Adinf32 Pro warned me that ibu.dll was deleted, and now I read in that thread from another poster about that file.
    Going to have a look at my log of Adinf32 to be sure about that.

    Cheers, Jan.
     
  4. FanJ

    FanJ Guest

    OK, some copy/paste from my Adinf32 log:
    [hr]
    Deleted files:

    4) C:\Windows\ibu.dll
    Included under check: Nov 25, 2002 10:05:22 AM
    Length: 35, date: Sep 18, 2000, time: 3:47:48 AM


    6) C:\Program Files\The Cleaner\moolive.db
    Included under check: Nov 25, 2002 10:05:22 AM
    Length: 42, date: Nov 29, 2002, time: 12:57:52 PM

    7) C:\Program Files\The Cleaner\update.dat
    Included under check: Nov 25, 2002 10:05:22 AM
    Length: 1718, date: Nov 29, 2002, time: 12:57:52 PM
     
  5. Marianna

    Marianna Spyware Fighter

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    Jan,

    I'm a bit surprised - I just ran The Cleaner and have NO problems at all! When did you encounter the problem??

    I looked up 2 files you mentioned - I have:

    - C:\Program Files\The Cleaner\Moolive.db 1.12.02
    - C:\Program Files|The Cleaner\update.dat 1.12.02

    I saw you have these files dated november 29, 2002!
     
  6. FanJ

    FanJ Guest

    Hi Marianna,

    I'm afraid I don't have the answers at the moment :oops:
    I guess we have to wait until Moosoft clears the situation......
     
  7. Marianna

    Marianna Spyware Fighter

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  8. Marianna

    Marianna Spyware Fighter

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    Jan,

    sorry - I can NOT update :(

    ...... "authentication failed" - so there is still "something wrong" !
     
  9. FanJ

    FanJ Guest

    Thanks Marianna.

    Left clicking on it gives me:
    "No Database Selected".
    I must be doing something wrong, or.....
    And I wonder whether it would solve the "Authorization"-problem....
    I'm afraid that Moosoft has to come out with a very clear statement about what caused the problem and how to solve it. I don't like companies that doesn't do that and such a company will very rapidly loose my trust, which means I will delete their software. I'm getting a little bit sick about companies without very good customer-support. But that all is only my personal opinion! (Sorry for the rant!).
     
  10. FanJ

    FanJ Guest

    Hi Marianna,

    I was still typing my "rant" while you were posting, sorry!

    Moosoft has to come out with a solution or....
     
  11. Paul Wilders

    Paul Wilders Administrator

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    Ladies, Gents,

    No matter how I feel about this software: this problem seems to exist less than 24 hours. All software designers will encounter design problems on occasion - the sooner they are solved the better. But it's not that uncommon to give them some time to solve their problems. 24 - 48 hours seems a decent period - at least to me ;).

    regards.

    paul
     
  12. FanJ

    FanJ Guest

    You're absolutely right, Paul !

    I apologize for my earlier postings in this thread; this was not the way to go!

    Sorry, FanJ.
     
  13. Paul Wilders

    Paul Wilders Administrator

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    No prob, Jan ;) - Everyone wants his/here's installed security software running smooth and without hickups!

    regards.

    paul
     
  14. Paul Wilders

    Paul Wilders Administrator

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    Seems like the problem has been solved ;).

    regards.

    paul
     
  15. Marianna

    Marianna Spyware Fighter

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    Hi Paul,

    I just tried to update again - I have NO luck - I still get the "authentication failed" and afterwards the "30 day Evaluation Period Expired" :rolleyes:

    I can scan by putting in again the username and registration - but trying to update - gives me the "authentication failed"........ :D
     
  16. Paul Wilders

    Paul Wilders Administrator

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    Marianna,

    Grabbed this one from Moosoft:

    I suggest giving this a try, and contact moosoft in case the proposed solution doesn't work for you.

    regards.

    paul
     
  17. Marianna

    Marianna Spyware Fighter

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    Thanks Paul,

    I already tried that as there was a same problem several months ago - didn't work this time though :(

    Wrote Daniel an e-mail with my licence info, so I hope it will be solved soon :D

    Thanks again !
     
  18. Paul Wilders

    Paul Wilders Administrator

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    Hi Marianna,

    I presume you used the addy as mentioned. Don't hesitate to drop me an email in case you'll get no response within say a day or two.

    regards.

    paul
     
  19. Marianna

    Marianna Spyware Fighter

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    Thanks Paul,

    I will - maybe we should give Daniel time until monday :D
     
  20. Paul Wilders

    Paul Wilders Administrator

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    Marianna,

    It's your call! ;)

    regards.

    paul
     
  21. FanJ

    FanJ Guest

    Hi Paul,

    (As I mentioned before) that ibu.dll is already removed from the system; it isn't clear why. So that will not help here, as I presume..... I'm a little bit afraid that a lot of people have to send Daniel an email.....
     
  22. Paul Wilders

    Paul Wilders Administrator

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    Hi Jan,

    So I've noticed - it doesn't seem to bother in regard to the problem: I for one could easily update.

    Merely quoting Moosoft here, Jan ;)

    If so: so be it - and it should be handled fast.

    regards.

    paul
     
  23. Marianna

    Marianna Spyware Fighter

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    Paul,

    I could update after almost 50 "pop-ups" and inserting username and registration #.

    Jan:

    One person in the Moosoft forum suggested this:

    Try putting a shortcut on your desktop to the MooLive Updater with Windows Explorer and try updating from that.

    Does that work for you??
     
  24. FanJ

    FanJ Guest

    Thanks Paul and Marianna !

    I will try your suggestion, Marianna; but I'm afraid it has to wait a little while (you know, 5 Dec.: Sinterklaas over here in Holland ;)).

    Cheers, Jan.
     
  25. Marianna

    Marianna Spyware Fighter

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    Jan,

    you are welcome - have fun with Sinterklaas :D and watch out for Zwarte Piet :eek:
     
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