Tech-support

Discussion in 'General Returnil discussions' started by prerakg, Sep 3, 2011.

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  1. prerakg

    prerakg Registered Member

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    How much time it takes to get a reply from the support-tech team? And is weekends off?

    I have re installed my OS as it got corrputed due to some other programs. And because of that im having... "Invalid license Warning" issues. Unable to register it with my serial key.
     
  2. prerakg

    prerakg Registered Member

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    :doubt: I mailed to tech support on Saturday. Its been now 4 days. I can understand that they are on leave on weekends but now Monday and Tuesday are almost passed.

    So is there anyone here who knows how long it takes them to reply or to reset the licensing server.
     
  3. March Hare

    March Hare Registered Member

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    I am in the same position. I have a valid reg code but rss won't let me register. I contacted tech sepport twice (first on Friday) but so far zippo.:thumbd:
     
  4. prerakg

    prerakg Registered Member

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    Just received the mail, issue has been resolved now.

    Thanks support-tech


    Brgds
    Prerak
     
  5. Coldmoon

    Coldmoon Returnil Moderator

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    Hi prerakg & March Hare welcome to the forums :)

    Thanks for the confirmation and apologies for the delay in getting your licenses cleared.

    Please check your e-mail and/or your e-mail filters for our reply as you should have one already. If you are still having an issue here, let me know and I can take a look at the server.

    Mike
     
  6. March Hare

    March Hare Registered Member

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    Thanks Mike,

    Email received and problem resolved.
     
  7. prerakg

    prerakg Registered Member

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    HI Mike,

    I installed a new OS and coz of that i had to format my system.

    I sent a mail to support with new installtion ID.

    Can you please get the license cleared of the system.



    Brgrds.
    Prerak
     
  8. Coldmoon

    Coldmoon Returnil Moderator

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    Hi,
    You should have a reply. Please let us know if the action taken resolved the issue report.

    Mike
     
  9. prerakg

    prerakg Registered Member

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    Hi,

    Thanks, that was very quick this time. Issue resolved. License activated again.


    Regards
    Prerak
     
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