T10 problem backing up My Data

Discussion in 'Acronis True Image Product Line' started by digicammad, Nov 23, 2006.

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  1. digicammad

    digicammad Registered Member

    Feb 24, 2005
    I am trying to selectively backup my data drive using the 'My Data' instead of 'My Computer' option. Every time I run the job it hangs somewhere in the middle, not always at the same place. It seems as if it starts off fine but gets progressively slower as it goes through the disk.

    I am running Kaspersky Internet Security 6.0, could it be some sort of conflict with the AV?

    I also have a similar problem when trying to backup My Email.

    All advice would be appreciated.

  2. Acronis Support

    Acronis Support Acronis Support Staff

    Apr 28, 2004
    Hello digicammad,

    Thank you for choosing Acronis Disk Backup Software.

    Please accept our apologies for the delay with the response.

    We need some additional information to investigate this issue thoroughly and to provide you with a possible workaround.

    Please download the latest version of Acronis drivers, install it and see if the problem persists.

    If the issue persists, please do the following:

    - Download SnapAPI.dll

    - Replace C:\WINDOWS\system32\snapapi.dll with the downloaded one

    - Reproduce the issue and collect the log file.

    The log file will be created on the C:\ partition. The name of this file will be snapapi[date-time].log

    Please make a screen shot of the Device Tree application the way described in this previous post of mine.

    Please create Acronis Report and Windows System Information as it is described in Acronis Help Post.

    Then submit a request for technical support. Attach all the collected files and information to your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will investigate the problem and try to provide you with a solution.

    Thank you.
    Aleksandr Isakov
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