System Information doesn't showup

Discussion in 'other software & services' started by Carver, Aug 3, 2009.

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  1. Carver

    Carver Registered Member

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    I click "System information" and "Help and support appears", I click "Help and support" and "Help and support" appears. HELPCTR.EXE is on my computer as well as msinfo32.EXE. I used the command prompt as in http://support.microsoft.com/kb/300887 I got C:/"msinfo32 /? (or any of the listed switches) is not recognized as a internal or external command, operable program or batch file. I am Using Windows XP Home SP3. Thank You in advance.
     
    Last edited: Aug 3, 2009
    Carver, Aug 3, 2009
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  2. GlobalForce

    GlobalForce Regular Poster

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    GlobalForce, Aug 3, 2009
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  3. ronjor

    ronjor Global Moderator

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    If you have made any changes to XP, reinstalling the Service Pack 3 might correct any errors.
     
    ronjor, Aug 3, 2009
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  4. GlobalForce

    GlobalForce Regular Poster

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    GlobalForce, Aug 3, 2009
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  5. Carver

    Carver Registered Member

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    No changes, I tried reinstalling HELPCTR but the dialog box asked for Helpcenter ether on the computer or My Windows XP disk W/SP3, the computer came with SP2 I downloades SP3 from the Windows update site.
     
    Carver, Aug 3, 2009
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  6. ronjor

    ronjor Global Moderator

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    If you need SP3, it's located here. It is a large download however.
     
    ronjor, Aug 3, 2009
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  7. GlobalForce

    GlobalForce Regular Poster

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    GlobalForce, Aug 3, 2009
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  8. Carver

    Carver Registered Member

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    Carver, Aug 3, 2009
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  9. Carver

    Carver Registered Member

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    Ok just where do I uninstall SP3.
     
    Carver, Aug 3, 2009
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  10. JRViejo

    JRViejo Super Moderator

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    Carver, here is How to remove Windows XP Service Pack 3 from your computer.

    Before you go through all that, right click on System Information and in the Shortcut tab, check the Target. It should be C:\Program Files\Common Files\Microsoft Shared\MSInfo\msinfo32.exe and if not, click the Find Target button and navigate to the MSInfo folder to re-target to msinfo32.exe. Click Apply, then OK. Try it again. Let us know if that helps.
     
    JRViejo, Aug 3, 2009
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  11. Carver

    Carver Registered Member

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    Yep, I checked it before.
     
    Carver, Aug 4, 2009
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  12. JRViejo

    JRViejo Super Moderator

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    Carver, didn't know you had done that. Figured that's the simplest step to take. Looks like you are on your way to removing SP3. Best of luck!
     
    JRViejo, Aug 4, 2009
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  13. 2good

    2good Guest

    had almost same problem with blank system restore & information use the link apply & reboot, just maybe. good luck


    regsvr32 jscript

    regsvr32 vb script

    regsvr32 /i mshtml

    there are single spaces

    Thanks for the help
    Stealth83
    [Edited by Stealth83 on 2006-01-15 00:13:38]
     
    2good, Aug 4, 2009
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  14. Carver

    Carver Registered Member

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    It was a lot of fun trying to update Windows when IE8 Kept losing and recovering the tab had to wait till the computer just updated on its own. System Information works again. I will leave putting Sp3 back on and Creating an Integrated XP Setup Disk with SP 3 for tomorrow after work and to all the people who posted Thank you.
     
    Carver, Aug 4, 2009
    #14
  15. PROROOTECT

    PROROOTECT Registered Member

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    My solution:

    I had this same problem (msinfo32.exe = detailled System Information not present and 'Help and Support' Page appears ...) - with index.dat file NOT present on OnlineCache.
    I downloaded (from Internet) index.dat file (this 84.3 KB!) on direction:
    C:\WINDOWS\pchealth\helpctr\OfflineCache.
    Also, for security: click Properties (in index.dat file), and notch this case: 'Only for read'.
    And msinfo32 reappears.
    :argh:

    Also read this thread from Bleeping Computer: 'Where is Msinfo32.exe ...' here: http://www.bleepingcomputer.com/forums/topic48090.html

    PROROOTECT - only for read:thumb:
     
    PROROOTECT, Aug 4, 2009
    #15
  16. majoMo

    majoMo Registered Member

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    Like PROROOTECT said the annoyance is an 'index.dat' file issue probably.

    Please see this post in 'Index.dat file' topic.

    If you haven't the 'index.dat' file in "%SystemRoot%\PCHealth\HelpCtr\OfflineCache" folder you can try this .bat file (by MBRIX) to work out the problem:

     
    majoMo, Aug 4, 2009
    #16
  17. Carver

    Carver Registered Member

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    My .dat file was accidently deleted up to 5 years ago, I didn't notice it was gone till ColdMoon asked for a report file from system information regarding Returnil 2.0. I installed Windows XP Home and a new HD on my old computer. So when my new computer was missing a .dat file in C:\Windows\pchealth
    offlinecashe I just copyed the .Dat file fron the other Windows XP computer and I got the System info to reappear. After System Disapeared and was replaced with Help and support I deleted the .Dat file and then did a chkdsk scan. The .Dat file in C:\Windows\pchealth\offlinecashe seems to have a effect on the chkdsk scan because when I did a chkdsk with that .Dat deleted and the chkdsk found errors the chkdsk then asks you to use the /F switch to correct the problem the dialog then askes you if you want to restart the computer now Y/N and if you answer Y and hit enter the computer is suppost to restart and go right into a scan and automatily fix the problems that chkdsk found, now with the .Dat file gone the computer doesn't do that corrective scan at least when I used the Command prompt version of chkdsk. The computer just starts normally.
     
    Last edited: Aug 4, 2009
    Carver, Aug 4, 2009
    #17
  18. PROROOTECT

    PROROOTECT Registered Member

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    Hi Carver,

    Yes, you have got an unusual situation in place.

    :thumb:Index.dat for OfflineCache! This is very fair solution. Yes, copy index.dat file from another computer.

    Please see also Page 2 (February 1, 2009) in this Sysinternals thread: http://forum.sysinternals.com/forum_posts.asp?TID=17666&PN=2

    With Kindest Regards,


    PROROOTECT - only for read:thumb:
     
    PROROOTECT, Aug 5, 2009
    #18
  19. Carver

    Carver Registered Member

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    Interesting read.
     
    Carver, Aug 5, 2009
    #19
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