Sync issues in Outlook

Discussion in 'ESET NOD32 Antivirus' started by chrisf, May 20, 2009.

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  1. chrisf
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    chrisf Registered Member

    My NOD32 4.0 is causing sync issues in Outlook with Cached Exchange mode. I have the latest build. The error is below. I implement the fix below, but this does not seem to be an acceptable solution. Has anyone else had issues with this? Eset support is now ignoring me for some reason.

    Eset suggested this fix:

    Please do the following and see if this makes a difference:
    1. Open the main program window.
    2. Press the F5 key to enter the Advanced Setup tree.
    3. Go to Miscellaneous > Email client integration.
    4. Disable the Integration with MS Outlook and save changes.

    Let us know what you find.

    Here is the error in the sync issues folder:

    15:07:36 Mail Conflict Resolution
    15:07:36 Subject: {SU:ESET Support Case Update: 292612 - Sync issues}
    15:07:36 EntryID: {CB:70, LPB:000000004BF5454C52EACB428A4F46F066164BF107005941AFB9E573B24097C380FF
    83062DC800000001BEDF000084F3D1E0D3B8F24A9132180FE4FD4F9C0000CAE75ECF0004}
    15:07:36 Checking local modifications
    15:07:36 Compare property: 0x007D001F
    15:07:36 Compare named property: EsetMessageFlag
    15:07:36 Compare named property: Emon Scanner Build
    15:07:36 Getting remote properties
    15:07:36 Checking remote modifications
    15:07:36 Compare (conflict) property: 0x007D001F
    15:07:36 Local{SU:Received: from nmail3.netsuite.com (167.216.129.171) by sbs2003.mydomain.com

    (192.168.0.201) with Microsoft SMTP Server id 8.1.358.0; Fri, 1 May 2009

    15:07:23 -0400

    Date: Fri, 1 May 2009 12:07:24 -0700

    From: ESET Customer Care <ccreply@eset.com>

    Reply-To: ESET Customer Care

    <cases.438708.345157_5269867_340407.9a184cb2e6@cases.netsuite.com>

    To: <me@mydomain.com>

    CC: <dstrome@eset.com>

    Message-ID: <17675158.2264.1241204844509.JavaMail.root@acct-java077.svale.netledger.com>

    Su
    15:07:36 Remote{SU:Received: from nmail3.netsuite.com (167.216.129.171) by sbs2003.mydomain.com

    (192.168.0.201) with Microsoft SMTP Server id 8.1.358.0; Fri, 1 May 2009

    15:07:23 -0400

    Date: Fri, 1 May 2009 12:07:24 -0700

    From: ESET Customer Care <ccreply@eset.com>

    Reply-To: ESET Customer Care

    <cases.438708.345157_5269867_340407.9a184cb2e6@cases.netsuite.com>

    To: <me@mydomain.com>

    CC: <dstrome@eset.com>

    Message-ID: <17675158.2264.1241204844509.JavaMail.root@acct-java077.svale.netledger.com>

    S
    15:07:36 Not equal (conflict) property: 0x007D001F
    15:07:36 Local modification: {D:1, M:5, Y:2009 H:19, M:7, S:26, MS:189}
    15:07:36 Remote modification: {D:1, M:5, Y:2009 H:19, M:7, S:27, MS:652}
    15:07:36 Conflict generated, remote item is winner
    Last edited by a moderator: Aug 19, 2009
  2. WayneP
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    WayneP Support Specialist

    Hello chrisf,

    Does the problem still persist after disabling Outlook integration? This will give us a good idea of weather the ESET software is actually causing the problem.
  3. chrisf
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    chrisf Registered Member

    Disabling Outlook integration resolves the issue.
  4. WayneP
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    WayneP Support Specialist

  5. MickN
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    MickN Registered Member

    Hi Wayne I'm having exactly the same problem as Chris some of my Outlook clients are recieving multiple messages like this. I will also try the solution you suggested when in the office tomorrow.
  6. TJ_ITsupport
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    TJ_ITsupport Registered Member

    Good morning,

    We are having the exact same issue. We're testing Nod32 on a couple of XP desktops and they are all experiencing the same issues now. We're running Exchange 2007 which has Symantec Anti-Virus ver. 10 installed to it, but it does not scan e-mail traffic. It is simply provides virus protection to that local machine.

    Thanks.
  7. TJ_ITsupport
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    TJ_ITsupport Registered Member

    Quick Update!

    I believe I have resolved my particular situation as a result of suggestions from another forum. Here are those details:

    Hope someone finds this useful.
  8. Marcos
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    Marcos Eset Staff Account

    The sync issues seem to be related to writing to message headers whilst Exchange 2007 seem too sensitive to such modifications. Our developers are investigating it and will try to find a workaround. These sync issues do not indicate any serious problems so you configure Exchange to flush the Sync issues folder on a regular basis.
  9. Dodge DeBoulet
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    Dodge DeBoulet Registered Member

    Has there been any progress on resolving this issue? I am on a hosted Exchange solution and do not have direct access to Exchange configuration, so scheduled flushing of the Sync Issues folder is not an option.

    Thanks.
  10. WayneP
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    WayneP Support Specialist


    Have you tried "Disable checking upon Inbox content change" to see if the issue goes away?
  11. Dodge DeBoulet
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    Dodge DeBoulet Registered Member

    I have, and it does not resolve the issue.
  12. Dodge DeBoulet
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    Dodge DeBoulet Registered Member

    From the "Modification Resolution" message found in the Sync Issues folder:

    13:48:00 Mail Conflict Resolution
    13:48:00 Subject: {SU:XXXXXXXXX Training Key }
    13:48:00 EntryID: {CB:70, LPB:00000000A17CFB879C304C489546311284FBB4A5070087817B430D829445B17D5FB9C98147
    D500000005ADC9000087817B430D829445B17D5FB9C98147D5001F992022320000}
    13:48:00 Checking local modifications
    13:48:00 Compare named property: EsetMessageFlag
    13:48:00 Compare named property: Emon Scanner Build
    13:48:00 Getting remote properties
    13:48:00 Checking remote modifications
    13:48:00 Compare (conflict) named property: EsetMessageFlag
    13:48:00 Local{L:0}
    13:48:00 Remote{Error (0x8004010F)}
    13:48:00 Not equal (conflict) named property: EsetMessageFlag
    13:48:00 Local modification: {D:13, M:8, Y:2009 H:17, M:47, S:48, MS:46}
    13:48:00 Remote modification: {D:13, M:8, Y:2009 H:17, M:47, S:54, MS:491}

    13:48:01 Conflict generated, remote item is winner
    Last edited by a moderator: Aug 19, 2009
  13. Dodge DeBoulet
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    Dodge DeBoulet Registered Member

    So I guess I'm going to have to assume the answer is either

    1. no, or
    2. we don't care

    o_O
  14. YaddaMinski
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    YaddaMinski Registered Member

    Any progress on this issue by ESET developers? I don't want to disable ESET from scanning my Outlook 2007 email, for example, when a new message arrives in my inbox.
  15. Marcos
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    Marcos Eset Staff Account

    We are trying to find a workaround. Ticking the "Disable checking upon inbox content change" in Miscellaneous -> Email client integration should do the trick, but this might cause some received emails not to be scanned for spam and threats.
  16. YaddaMinski
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    YaddaMinski Registered Member

    Under what conditions does "but this might cause some received emails not to be scanned for spam and threats" apply? thanks, ym
  17. lordgrover
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    lordgrover Registered Member

    I appreciate this will stop the sync issues but surely it rather negates the use of eset nod32?
    We are suffering this issue with Exchange Server 2003 & Outlook 2007 clients. It's by no means every message, probably less than 5% but still annoying.

    E.g.
    Code:
    07:50:14 Mail Conflict Resolution
    07:50:14 Subject: {SU:FW: IMPORTANT: xxx.co.uk is due for renewal}
    07:50:14 EntryID: {CB:70, LPB:00000000F4E07BE43504204EB6E06A9D256F6BC70700CB46E12763B70B4F9D66FFFA8025A19C0000000014880000805268CD1106374284495A1CC018D9DF00000057A4290000}
    07:50:14 Checking local modifications
    07:50:14 Compare named property: Emon Scanner Build
    07:50:14 Getting remote properties
    07:50:14 Checking remote modifications
    07:50:14 Compare (conflict) named property: Emon Scanner Build
    07:50:14 Local{L:5515}
    07:50:14 Remote{L:5503}
    07:50:14 Not equal (conflict) named property: Emon Scanner Build
    07:50:14 Local modification: {D:24, M:8, Y:2009 H:6, M:50, S:12, MS:56}
    07:50:14 Remote modification: {D:21, M:8, Y:2009 H:14, M:40, S:17, MS:194}
    07:50:14 Conflict generated, local item is winner
    
    NB Have edited domain name to protect the guilty.

    ETA: ESET NOD32 4.0.424.0
    Last edited: Aug 24, 2009
  18. lordgrover
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    lordgrover Registered Member

    Spoke to tech support about this.
    To stop ESET adding the offending tags to emails change advanced settings:
    Antivirus and antispyware>Email client protection>Alerts and notifications
    Change Append tag messages... to Never

    Can't confirm this works yet but seems reasonable.
  19. Dodge DeBoulet
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    Dodge DeBoulet Registered Member

    This does not work for me. I continue to experience sync issue messages regardless of the state of this checkbox.

    EDIT: I upgraded to NOD32 v4 yesterday, set the same security options as previously for Outlook, and the problem seems to have stopped. Prior to the upgrade I was running v3.
    Last edited: Sep 1, 2009
  20. Dodge DeBoulet
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    Dodge DeBoulet Registered Member

    Belay that edit . . . the problem has not stopped. The sync error messages have changed, though:

    Code:
    11:42:55 Mail Conflict Resolution
    11:42:55 Subject: {SU:*subject deleted for posting to Wilders*}
    11:42:55 EntryID: {CB:70, LPB:00000000A17CFB879C304C489546311284FBB4A5070087817B430D829445B17D5FB9C98147D500000005ADC9000087817B430D829445B17D5FB9C98147D5001FEAFA7E0A0000}
    11:42:55 Checking local modifications
    11:42:55 Compare property: 0x007D001F
    11:42:55 Critical stop property: 0x10090102
    11:42:55 Local modification: {D:2, M:9, Y:2009 H:15, M:41, S:35, MS:578}
    11:42:55 Remote modification: {D:2, M:9, Y:2009 H:15, M:41, S:45, MS:0}
    11:42:55 Conflict generated, remote item is winner
    
  21. lordgrover
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    lordgrover Registered Member

    One week on and no issues. :thumb:
  22. Duch
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    Duch Registered Member

    Have the same problem here. Tryed all the solutions but i still have the issue :(
    Any Idea?
  23. jpresto
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    jpresto Registered Member

    Here's my sync issue -

    20:27:24 Compare (conflict) named property: Emon Scanner Build
    20:27:24 Local{L:6003}
    20:27:24 Remote{L:5783}
    20:27:24 Not equal (conflict) named property: Emon Scanner Build
    20:27:24 Local modification: {D:9, M:11, Y:2009 H:1, M:27, S:6, MS:104}
    20:27:24 Remote modification: {D:9, M:11, Y:2009 H:1, M:27, S:19, MS:104}
    20:27:24 Conflict generated, remote item is winner

    So - i might stand a chance of things working if i keep all my AV apps as the exact same version, but this is nutty. I think this boils down to NOD32 should read but not change any of the fields in an Outlook item. At least give the option to do so. This is causing gigs of sync issues on my client's systems.
  24. Wensonkan
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    Wensonkan Registered Member

    to bring it back to the top ... we have the same issue with version 3 and 4 ras/rac 2/3 ... exchange 2003 clients outlook 2003/2007
  25. rockshox
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    rockshox Registered Member

    Yes, we are having the same issues also, but only on clients using cached Exchange mode. 4.0.474 didn't help any with this issue. I haven't tried the 4.2 beta yet to see if it's been fixed. The only fix we found on this issue was to uncheck the "Integrate into Microsoft Outlook" option.
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