Symantec UpDate

Discussion in 'other anti-virus software' started by Jyln, Sep 18, 2004.

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  1. Jyln

    Jyln Registered Member

    Jun 24, 2004
    Hi! I have been in contact with Symantic to solve problem of running Live UpDate for Norton Anti Virus 2004. So far, no results. Thouht maybe it may have been from SP2, but they say NOT.I have run & will include my Hijack This to see if I already have a virus. I have downloaded the upgrade of LiveUpdate, still will not run, seems as tho' Symantec wants me to purchase another program. Can someone give me some ideas?

    Logfile of HijackThis v1.97.7
    Scan saved at 9:02:08 AM, on 18/09/2004
    Platform: Windows XP SP2 (WinNT 5.01.2600)
    MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
    Running processes:
    C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
    C:\Program Files\Norton AntiVirus\navapsvc.exe
    C:\Program Files\Iomega\DriveIcons\ImgIcon.exe
    C:\Program Files\Common Files\Logitech\QCDriver\LVCOMS.EXE
    C:\Program Files\Microsoft Hardware\Mouse\point32.exe
    C:\Program Files\Microsoft Hardware\Keyboard\type32.exe
    C:\Program Files\Common Files\Symantec Shared\ccApp.exe
    C:\Program Files\Norton AntiVirus\SAVScan.exe
    C:\Program Files\Ahead\InCD\InCD.exe
    C:\Program Files\Adaptec\Easy CD Creator 5\DirectCD\DirectCD.exe
    C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
    C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
    C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
    C:\Program Files\SpyStopper\spystopper.exe
    C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe
    C:\Program Files\Winamp\winampa.exe
    C:\Program Files\Iomega\AutoDisk\AD2KClient.exe
    C:\Program Files\Common Files\Microsoft Shared\Works Shared\wkcalrem.exe
    C:\Program Files\SpywareGuard\sgmain.exe
    C:\Program Files\SpywareGuard\sgbhp.exe
    C:\Program Files\Norton AntiVirus\OPScan.exe
    C:\Documents and Settings\Arlene\My Documents\HJT.exe\HijackThis.exe
    C:\Program Files\Messenger\msmsgs.exe
    C:\Program Files\Symantec\LiveUpdate\AUpdate.exe
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = [url][/url]
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = [url]*[/url]
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = [url][/url]
    R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = [url]*[/url]
    R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = [url]http://proxy:8080[/url]
    O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
    O2 - BHO: Yahoo! Companion BHO - {13F537F0-AF09-11d6-9029-0002B31F9E59} - C:\WINDOWS\Downloaded Program Files\ycomp5_0_2_1.dll
    O2 - BHO: SpywareGuard Download Protection - {4A368E80-174F-4872-96B5-0B27DDD11DB2} - C:\Program Files\SpywareGuard\dlprotect.dll
    O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
    O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
    O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - C:\Program Files\Microsoft Money\System\mnyviewer.dll
    O3 - Toolbar: Yahoo! Companion - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\WINDOWS\Downloaded Program Files\ycomp5_0_2_1.dll
    O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
    O3 - Toolbar: Easy-WebPrint - {327C2873-E90D-4c37-AA9D-10AC9BABA46C} - C:\Program Files\Canon\Easy-WebPrint\Toolband.dll
    O4 - HKLM\..\Run: [Iomega Startup Options] C:\Program Files\Iomega\Common\ImgStart.exe
    O4 - HKLM\..\Run: [Iomega Drive Icons] C:\Program Files\Iomega\DriveIcons\ImgIcon.exe
    O4 - HKLM\..\Run: [LVCOMS] C:\Program Files\Common Files\Logitech\QCDriver\LVCOMS.EXE
    O4 - HKLM\..\Run: [POINTER] point32.exe
    O4 - HKLM\..\Run: [WorksFUD] C:\Program Files\Microsoft Works\wkfud.exe
    O4 - HKLM\..\Run: [Microsoft Works Portfolio] C:\Program Files\Microsoft Works\WksSb.exe /AllUsers
    O4 - HKLM\..\Run: [IntelliType] "C:\Program Files\Microsoft Hardware\Keyboard\type32.exe"
    O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
    O4 - HKLM\..\Run: [NAV CfgWiz] C:\Program Files\Common Files\Symantec Shared\CfgWiz.exe /GUID NAV /CMDLINE "REBOOT"
    O4 - HKLM\..\Run: [NeroCheck] C:\WINDOWS\system32\NeroCheck.exe
    O4 - HKLM\..\Run: [InCD] C:\Program Files\Ahead\InCD\InCD.exe
    O4 - HKLM\..\Run: [AdaptecDirectCD] C:\Program Files\Adaptec\Easy CD Creator 5\DirectCD\DirectCD.exe
    O4 - HKLM\..\Run: [SpybotSnD] "C:\Program Files\Spybot - Search & Destroy\SpybotSD.exe"
    O4 - HKLM\..\Run: [SpyStopper] C:\Program Files\SpyStopper\spystopper.exe
    O4 - HKLM\..\Run: [Microsoft Works Update Detection] C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe
    O4 - HKLM\..\Run: [WinampAgent] C:\Program Files\Winamp\winampa.exe
    O4 - HKCU\..\Run: [Iomega Active Disk] C:\Program Files\Iomega\AutoDisk\AD2KClient.exe
    O4 - HKCU\..\Run: [MoneyAgent] "C:\Program Files\Microsoft Money\System\Money Express.exe"
    O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
    O4 - HKCU\..\Run: [PopUpStopperFreeEdition] "C:\PROGRA~1\PANICW~1\POP-UP~1\PSFree.exe"
    O4 - HKCU\..\Run: [Microsoft Works Update Detection] C:\Program Files\Microsoft Works\WkDetect.exe
    O4 - Startup: Billminder.lnk = C:\Program Files\quickenw\billmind.exe
    O4 - Startup: SpywareGuard.lnk = C:\Program Files\SpywareGuard\sgmain.exe
    O4 - Global Startup: Microsoft Works Calendar Reminders.lnk = ?
    O8 - Extra context menu item: Easy-WebPrint Add To Print List - res://C:\Program Files\Canon\Easy-WebPrint\Resource.dll/RC_AddToList.html
    O8 - Extra context menu item: Easy-WebPrint High Speed Print - res://C:\Program Files\Canon\Easy-WebPrint\Resource.dll/RC_HSPrint.html
    O8 - Extra context menu item: Easy-WebPrint Preview - res://C:\Program Files\Canon\Easy-WebPrint\Resource.dll/RC_Preview.html
    O8 - Extra context menu item: Easy-WebPrint Print - res://C:\Program Files\Canon\Easy-WebPrint\Resource.dll/RC_Print.html
    O9 - Extra 'Tools' menuitem: Sun Java Console (HKLM)
    O9 - Extra button: Messenger (HKLM)
    O9 - Extra 'Tools' menuitem: Yahoo! Messenger (HKLM)
    O9 - Extra button: AOL Instant Messenger (TM) (HKLM)
    O9 - Extra button: (HKLM)
    O9 - Extra button: MoneySide (HKLM)
    O9 - Extra button: Messenger (HKLM)
    O9 - Extra 'Tools' menuitem: Windows Messenger (HKLM)
    O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
    O16 - DPF: {166B1BCA-3F9C-11CF-8075-444553540000} (Shockwave ActiveX Control) - [url][/url]
    O16 - DPF: {19E28AFC-EAE3-4CE5-AC83-2407B42F57C9} (MSSecurityAdvisor Class) - [url][/url]
    O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - [url][/url]
    O16 - DPF: {C2FCEF52-ACE9-11D3-BEBD-00105AA9B6AE} (Symantec RuFSI Registry Information Class) - [url][/url]
    O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - [url][/url]
    Last edited by a moderator: Sep 18, 2004

    NICK ADSL UK Administrator

    May 13, 2003
  3. LowWaterMark

    LowWaterMark Administrator

    Aug 10, 2002
    New England
    As Nick pointed out, we do not analyze HijackThis Logs here any more and have provided a link in the announcement he referenced to forums that still do that work.

    Since the main topic of your post is why Live Update isn't working, I'll leave the thread here (moved to the 'other antivirus software' forum) so people can respond regarding that issue.
  4. Jyln

    Jyln Registered Member

    Jun 24, 2004
    Sorry about my error. I will try one of the others, thank you for your advice.
  5. Benvan45

    Benvan45 Registered Member

    Jul 27, 2004
    Two things I noticed right away, you run INCD from Ahead and Direct CD from Roxio.
    INCD is known to conflict with certain chipsets and gave me a whole load of trouble. After removing it, everything was ok. Direct CD at the same time with INCD also, might be a pain in the ass.

    Man...oh man, you have a lot of **** starting up and that sure as hell might cause a lot of trouble.
    I can't analyze this just here, but you seem to have an awful busy PC and something interferes with Live Update. But INCD should be removed first and than see what happens.

    Good luck...... ;) Putin
  6. nod32_9

    nod32_9 Guest

    TOO much junks running in the background! Keep only the AV, FW, keyboard driver, and mouse driver. Turn off the rest of the proggies. Also go to the SYMANTEC website and download instructions on how to completely remove SystemWorks/Norton from the PC. If you still like Norton, then reload this program. Personally, I wouldn't mess around with Norton.
  7. Can always copy/paste it here and analyze it yourself.
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