Symantec AV hangs scanning file

[copy of message sent to Symantec Antivirus Corporate Edition Technical Support]

The appended file has been Mime64 encoded to work around the fact that Symantec provides no sane way to submit a problem file for investigation. The encoded file is an encrypted ZIP file. The password is "zhtml" (without the quotes). Inside you will find a file called 'catalog_autumn.zhtml' which exposes a serious bug in Symantec AntiVirus 9.0.0.1400 Corporate Edition. A full system scan of a computer with that file always causes SAV to hang when it gets to that particular file. Specifically selecting that file for scanning has a similar result.

As I have grown quite weary of Symantec delivering new signatures and program updates many months (and sometimes never) after viruses or bugs are discovered by customers, I will duplicate this message to a public forum as well. The list of reasons for switching to a competing vendor's antivirus solution has grown unbelievably long.

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Content-Type: text/plain; charset=US-ASCII; name=z.zip
Content-transfer-encoding: base64

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emh0bWxTRGUAsAAAAAAIADcGW19jZGBpEWFgYDBggAAfIGZkBTNZRYGEsziX
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AFBLAQIXCwoACwAAAFV4Ry5qoA7IjgEAAIIBAAAUABEAAAAAAAAAIAC2gQAA
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AAABAAEAUwAAAEoCAAAAAA==

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Try this to submit the file:
ftp://ftp.symantec.com/public/english_us_canada/linked_files/nav/Sarcret.exe