"Support"

Discussion in 'Prevx Releases' started by Adam_PRS, Dec 23, 2011.

Thread Status:
Not open for further replies.
  1. Adam_PRS

    Adam_PRS Registered Member

    Joined:
    Nov 1, 2011
    Posts:
    4
    So apparently everyone that runs the "support" on the prevx site died.

    I'm trying to get help with licensing, I'm running Prevx enterprise and I currently have 60 licenses, I have added users and need more than the 60 licenses.
    How can I add licenses?
     
  2. Triple Helix

    Triple Helix Specialist

    Joined:
    Nov 20, 2004
    Posts:
    13,273
    Location:
    Ontario, Canada
    So you are saying that you contacted Prevx support here http://info.prevx.com/service.asp with no reply?

    TH
     
  3. PrevxHelp

    PrevxHelp Former Prevx Moderator

    Joined:
    Sep 14, 2008
    Posts:
    8,242
    Location:
    USA/UK
    Could you please PM me with your license key and email address so that I can see what happened to your message?

    Thank you!
     
  4. Adam_PRS

    Adam_PRS Registered Member

    Joined:
    Nov 1, 2011
    Posts:
    4
    Well I guess the private message system is currently down...So I'll check back when it is up, but the issue has to do with licensing. I have an enterprise license for 60 users and need to add more users to that. I got another 20 user license, but can't find ANYWHERE in any help that describes how to add a 2nd license to the server.
     
  5. Triple Helix

    Triple Helix Specialist

    Joined:
    Nov 20, 2004
    Posts:
    13,273
    Location:
    Ontario, Canada
    Hi Adam_PRS,

    It's because of your post count I think you need 5 to send a PM so PrevxHelp will have to send you a PM first then you can reply!

    Sorry for the Delay!

    TH
     
    Last edited: Dec 28, 2011
  6. Adam_PRS

    Adam_PRS Registered Member

    Joined:
    Nov 1, 2011
    Posts:
    4
    Alright, I got it :)

    Thanks for the help.
     
Thread Status:
Not open for further replies.
  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.