superantispyware why me?

Hi, i have tryed so hard to like superantispyware but cant.
it eiether gets stuck in the middle of a scan or crashes.
this time it got stuck on windows machine keys.
692 files it gets stuck on.
any ideas what to do so i can complete a scan?
lodore

 

First off unlucky only few people have had problems with the software.

You will find that although there is no official support for the free version the vendor has been quite helpful to the freeby users so far at their support forums.

Here is the link for their support forums,it would help if you can post as much information as possible such as other software installed(especially Beta software),issue's experienced etc

http://forums.superantispyware.com/


All the best

 

cant even register on his forum geez.
it says unknown error.
ideas?
lodore

 

Very quirky

The last time i had problems getting to SAS homepage/forum or running SAS scan was caused by a targeted malware attack from a coder in Russia.

I had to rename SAS principal executable in safe mode to clean this unique infection before i could get accesss to the website.The infection took exception to the words "SUPERAntiSpyware",lol.You know when your hurting them when they attempt to target the software

Anyway i'm not saying that is your problem but i will give Nick S a shout to see if he could drop by this topic

 

Iodore,

While I don't have that particular issue w the app, which I do use, I do have another component which I use to handle encryption of data which uses the windows crypto api which that folder is involved with -

Try setting the permissions on that folder to (Everyone - Full Access) and see if that helps - while this may be too much exposure for your system, it may at least give you an idea if it is a permissions issue.

Let us know,
Mark.

 

try sending a customer support request. its available for superantispyware both free and pro, and its fast.

 

thanks Wsfuser i sent a request.
lodore

 

I had a related problem with it and have worked with support on this, they think they have cracked it, but maybe logs from you will add to the understanding of the problem.

 

thanks Don i will give them logs if they need them.
lodore

 

Hello - we have received your support request and someone will help you promptly.

 

thanks for the prompt reply nick
lodore

 

so could it possible not be SAS but KIS. I have never had an issue with SAS.

 

I don't use KIS, but do use SAS Pro and KAV6 without any conflict or problems.
But who knows?

Best,
Jerry

 

it never worked with f-secure installed eiether so i dont think it is kis.
also don uses superantispyware sometimes so i dont think its to do with kis6.0
lodore

 

I also use SAS Pro with F-Secure, and have not had a single problem.
Jerry

 

i use KIS, and SAS free can complete a scan just fine, so the culprit is likely something else.

 

I've never had a crash using the software, but did experience an infinite hang when I scanned my PC on two occassions. The support tech could not provide any definitive answer, but did suggest that I turn off the AV when I did the scan (the thinking was that both programs were locked on the same malware file). I usually just shut down SAS when it hung. I got rid of the trojan so I couldn't test their suggestion.

 

Use a-squared antimalware instead It never causes me any problems unlike sas.

 

What problems did you have with SAS? We are always available to help out.

 

As mentioned above, at times it just doesn't work, or it crashes or freezes for reasons unknown to me. I'm not saying its a bad product, it sounds very good from the reviews, it just doesn't work for me.

 

iam realy starting to thing there is a conflict between kis 6.o and sas.i have no problem with the scaning it goes smooth.but with sas free installed kis's cpu usage hits 99% and stayes there ontill i reboot.after uninstalling sas.every thing goes back to normal...

 

so thats why AVP cpu usage went up to 99percent after the scan yesterday.
i thought it was because i got rid of a diskeeper exclusion.
lets hope the conflict can be fixed.
lodore

 

after uninstalling a few diffrent apps.i find that the cpu stays normal only after sas in not installed.i realy hope they fix it too....

 

i uninstalled it yesterday after that.
cpu is fine atm.
lodore