Superantispyware Pale Moon

I understand Pale Moon has been picked up by many anti-malware programs as being malware (Trojan in my case) for some time now. Why is SAS STILL tagging it malware?

 

Nobody reported it as false positive?

 

There are various posting out there concerning "False positives". The Pale Moon people have also commented......interesting.

 

Did you report is using the built in false positive reporting inside SUPERAntiSpyware? If not, please do so and also post your scan log here for review.

 

My scans are 'Clean'....the item is 'Trojan.Agent/Gen-Ban.process'. SAS version is 5.0.1108.......Pale Moon download from Softpedia. Just upgraded to 5.0.1116. Might will try Pale Moon again.....seems to me that 5.0.1116 would not change anything.

 

Just tried a fresh Pale Moon download ( Softpedia ) and still the same Trojan reported/blocked.

 

Has anyone tried the download I mentioned? Any other comments?

 

Again.....Did you report is using the built in false positive reporting inside SUPERAntiSpyware? If not, please do so and also post your scan log here for review.

 

Rainwalker - please use the EDIT button

 

I use SAS Pro and think its great, and I agree the rainwalker should report it thru the right channels, however I question SAS managements policy, if it is as it would appear here, they do not investigate the issues that are reported here because it wasnt reported thru their report facility hmm so does this mean things like FP's and malware reported here are ignored and only acted upon if reported thru the right channels, personaly I find it hard to believe this would happen but the question needs to be asked.

Nessy

 

I do not understand what it is you are trying to say.

@tpro...nor do I understand why you are asking me to use the edit button.

 

To report it as false positive to superantispyware and to post here the superantispyware log. It seems not too difficult compared to the trouble of uploading to virustotal and all the rest that you have done so far. Otherwise it looks like (no offense indended) you are trolling.

 

Lets reverse this question has anyone from SAS done their own investigation to see if there is an issue, how hard would that be, if they have, what was the result and if they have'nt well I will probably reconsider renewing my subscription in the next couple of months, it says lots about how flawed there R&D is when it comes to Malware and FP'S and their attitude towards their customers, if it were my buisness I would welcome someone pointing out problems so they can be fixed,wether it be this forum or not. And if the post is malicious then everyone will know, but until then this looks like one big shutup or we will make you look bad from SAS and some of its supporters.

Nessy

 

Very hard if the issue is limited to few users. Its the law of numbers. If you have millions users priority goes to issues impacting many of them. But, nonetheless, an issue posted in a third party forum triggered a reaction by a SAS representative willing to try to sort it out. Request that was so far unattended for whatever historical or personal reasons.

Why blaming SAS then? Sorry but IMO it is hardly justifiable from what I can see in this thread.

 

Agreed with this only.

Nessy

 

@ fax..............................Firstly, I am offended.....well, not so much offended as pi****. Randomly check out my posts over the many years I have posted here and you will clearly see your inference was utterly ridiculous. I did not know what Nick was trying to say. All of his previous postings are clear and well worded. The one I responded to was not. Also, I have no idea what YOU are writing about when you write "It seems not too difficult compared to the trouble of uploading to virustotal and all the rest that you have done so far". I have uploaded nothing to virustotal. All I have done was to post what I posted here and do a quick online search before doing so. It seems few have seen this Trojan, but some have, as reported on the web. Since it has been seen by others, I naturally expected a simple and quick response to my original post. Maybe false positive?

 

Uff... and still you have not posted what was asked twice (or more)and keep replying to other users than SAS ... Out of curiosity, do you know how to post a log? Or to contact SAS directly? If not, I would understand the problem...

 

see how to submit false positive report
http://forums.superantispyware.com/index.php?/topic/3748-how-to-submit-a-false-positive-report/

 

We're having issues with Superantispyware as well, seems the build needs to go back to their beta team..

 

Personally I've never had any issues with SAS free using Palemoon, Firefox or IE8 browsers, so far not even with the latest version of SAS.

Additionally I never download from other websites other than the author's websites or MG. I always download to the desktop to scan with MBAM and Avast prior to installing. Feel safer that way.

Ran full scans with MBAM PRO and Avast free. So far no FP or issues with SAS.

 

I've had Palemoon installer detected as suspicious in the past with various scanners; just click 'ignore' and forget about it...

 

Ran the latest version through VT and it came up clean as a whistle.

 

After further review "my Comodo firewall went nuts as well" i decided to look around a wee bit more..

http://www.freewarefiles.com/review_5_51_52747.html

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