SuperantiSpyware Bug?

I appreciate your compliments and support of our product. We try hard to keep our standards high and provide the best product and support we can for all users

 

off topic but why has superantispyware failed to recognize a malware sample i submitted 5 times over the past few months? it is detected by all other as/av programs i have used thanks

 

What is the sample, where did you send it?

 

Hi nick thanks for your reply i sent the sample to samples@superantispyware.com is this correct?
the name of the sample has various names its here ~removed VT results per site policy but left some pertanent info....Bubba~

thanks for your time

gav1577

 

Done

 

Got it, thanks!

 

@ superantispy your program still fails to detect or stop the sample i sent you from executing.
you received the sample on the 12th of feb i find this unacceptable and will be considering changing my antispyware when it expires. lets be honest this is not the first time i have sent you this sample that is now quite an old sample. almost every other antispyware program detects and stops this sample in its tracks. why does superantispyware still fail to detect or stop this sample ?

 

I appreciate your concern. You sent us a generic keygen file - we detect the infection that it installs and extracts. We receive and prioritize literally hundreds of thousands of samples per month. Old samples are typically not circulated in the wild - so we have to focus on zero-day and emerging threats that are spreading fast.

Remember, NO product can catch everything on a given day - so no matter whom you switch to, you will be in the same boat - they will miss things we catch - you also won't be communicating with the developer of the product and likely won't receive personal attention. You are focused on a single sample - we focus on samples that are active and in the wild - we now detect well over 1,000,000 threats and have over 6 million users, so we must be detecting and remove live infections and working for people.

With the number of samples every company receives there is only a certain amount that can be accurately processed with any amount of resources. We try and process as many samples as we possibly can every day.

 

Huh?
I hope you don't think you are the only developer who communicates with users?
Ilya Rabinovich, Mike Nash, Javacool and others give of themselves without limits, and humbly, too.

 

My point is MOST developers are not available to interact with users. There are many that do, of course. I didn't say "I am the only developer who communicates with users".

 

That is part of our First Chance Prevention and used to remove certain parts of threats - it should remain active on your system.

 

Exactly.

 

What you said was this:

Fact is, many people communicate with the developer of the product they use.

 

I think I explained myself above - most product developers are not on the forums. It takes a significant amount of time to answer the constant posts and many people don't take time to participate.

 

Hi, I concur this. It all depends upon individual corporate culture; some take short-sleeved style approach, some other adopt "make an appointment with my assistant first" attitude, some even would just appear at product launch media occasions, and then leave "the after"to his media assistant.


In North America, you do not find even a handful of CEOs who would follow the same work ethics as Nick will.

For that I salute him.

 

I simply like the fact that after having fun with you Nick over the icon choice for SAS. Although perhaps slightly aggravated, you stuck by your product and later on still answered some questions I had and guess what? I now have a Lifetime license for SAS Pro and promise to post positive things about SAS and yourself. (as I have mostly done in the past. LOL.) Take care and I wish you and everyone else associated with SAS continued success in putting out one of the best security programs around. I know it has to be one of the best, because six million users can't be wrong. LOL.

 

what's up here?

 

Because of the fine program SAS is, and Nicks constant support here.

 

We do appreciate your support - and we will continue to work hard to produce a quality application to keep our users safe from threats!

 

I'll certainly vouch for that as a North American myself. The security Software CEO's over here would rather not bother, that's the difference as between night and day compared to developers like Nick, Ilya, Mike of Returnil, Mike Nash, and others who "ACTIVELY" but more importantly "CONSISTENTLY" keep vigil on remarks about their products.

AFAIK, guys like these are in a far much higher class of academics (knowledge thru experience) and add excitement! to their product not just thru personal addressments on forums alone to issues and/or questions, but also they exhibit something of a bonus that is real breath of fresh air that adds to confidence in their products, PERSONALITY!!!

And IMHO those virtues trickle directly into the end product they provide evidenced by their respective product's QUALITY!!!

Anyone get this drift?

 

I agree, program and support is very good.

I misinterpreted this a bit :

Gerard

 

Yes, I must agree with it. Most of the developers in the whole world are not ready to communicate with their users- they do position themselfs as a technical staff and no more. I personally faced it. I'm more then sure that this is one of the the reasons why many software is not user-friendly.

 

The developers who take the time to come here and other places not only show their support for their product but support for their users by taking some of the comments and ideas we give and implementing them into their products and coming out with some very capable software.