Startup Error

I have a problem with my nod32, whenever I turn on my computer and it loads up, with all the startup stuff, nod32 gives me a message, "Error occoured during communication with NOD32 Kernel." and doesn't load. I ran a scan for viruses and such, but nothing came up. Is it perhaps my comodo firewall or spyware terminator? Any solutions would be helpful. Thanks

 

Hi there, welcome to Wilders.

There are generally only a few reasons why the NOD32 Kernel fails to start:

1. Insufficient memory (either RAM or Virtual Memory). This is mostly issue on old laptops where people are expecting the same performance as they have on desktop machines.

2. Damaged installation. This is mostly result of bad update or resetting computer etc. Easiest solution is reinstallation (or more precisely uninstallation of NOD32 and then installing a fresh copy of NOD32).

3. Remnants of other AV products. We already have recorded several AVs namely Panda Antivirus and Norton Antivirus which do not uninstall properly on occasions. If this is the case we need to know what this was and we can advise which specific uninstaller to use.

4. Other very specific and rare issues like faulty RAM module or system date set to 2080 and later (which would also ruin other programs).

5. Stration worm, however if your NOD32 is always up-to-date this is highly unlikely.



Please make a system search for e1.dll and rename this file if it is located.

Send a sample to samples@eset.com

Upload the file to http://www.eset.com/threat-center/up/submit.htm

NOTE: for future reference, please only send files that you are certain are malware or suspicious, so our virus lab isn't overloaded.




If you had Norton on this system at any point in time, please complete the following and then try a further installation of NOD32:

Download, Save and then run the Norton Removal tool for versions 2003 to 2007 use this link: http://service1.symantec.com/Support/tsgeninfo.nsf/docid/2005033108162039?OpenDocument

After the above, please make sure all other antivirus software programs are uninstalled, and then complete the following:

Please reinstall a fresh copy of NOD32 by completing the following:


• For help with downloading and installing NOD32 see here: https://www.wilderssecurity.com/showthread.php?p=201852#post201852

1. Go to www.eset.com

2. Click on "Download".

3. Click on "Download Purchased Software".

4. Click on "for Windows NT/2000/XP/2003/Vista (32-bit/64-bit)". If you are running Windows XP or Vista.

5. Up will come a "prompt box" asking for a Username and Password.


• Entering a Username and Password – please see the following link that has very simple STEP by STEP PICTURES showing the correct method for doing so: https://www.wilderssecurity.com/showthread.php?p=907626#post907626


6. Copy and Paste your "Username" that was given to you, it begins the AV- it can be found in your Tax Invoice/License

7. Copy and Paste your "Password" that was given to you and can be found directly underneath your Username.

8. Click on "Save" (do NOT try to run a program directly from the Internet, always save it to your computer first).

9. Save the file named ndntedst.exe to your "Desktop".

10. When it has fully downloaded, close the download window.

11. Uninstall your current version of NOD32 through the Windows Control Panel> Add or Remove Programs.

12. Reboot your Computer.

13. Remove the Eset Folder from C Drive> Program Files.

14. Go to your Desktop (the first window that appears when you start up your computer and it has finished loading).

15. Double click on the file named ndntenst.exe (Windows XP version).

16. Follow the prompts.

17. After rebooting your system, please check your settings against those found in the following NOD32 Tutorial: https://www.wilderssecurity.com/showthread.php?t=37509




If and ONLY if the above fails, please complete the following:

Download HijackThis from here: https://www.wilderssecurity.com/showthread.php?t=12516

Download Autoruns from here: http://download.sysinternals.com/Files/Autoruns.zip

Download and run LookInMyPC from here: http://www.lookinmypc.com
1. Select "Generate report"
2. Wait - scan results will pop up in a browser
3. Go to folder with LookInMyPC installed (default in C:\ProgramFiles\LookInMyPC\Reports\username\LookInMyPC.zip), and attach LookInMyPC.zip to the reply email

Then run the other 2 programs and forward the logs from all three programs to your local NOD32 Support Office together with the following:

1. Go to the NOD32 Control Centre
2. Click on Logs
3. Right Click on one of last completed full system scan logs.
4. Click on “Details”
5. Right Click anywhere on the scan log
6. Click on “copy all”
7. Right Click in the replying email to me.
8. Click on “Paste”

Cheers