So far So bad: ESET NOD32 ANTIVIRUS SETUP WIZARD ENDED PREMATURELY

Discussion in 'ESET NOD32 Antivirus' started by mooretech, May 3, 2012.

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  1. mooretech
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    mooretech Registered Member

    Trying to install the NoD32 AV v4

    Get the error ESET NOD32 ANTIVIRUS SETUP WIZARD ENDED PREMATURELY

    Tried installing as Domain Admin

    The machine is WinXP SP3

    Has no AV present prior to install

    Emailed Eset Australian support with the logs and got a copy/paste response asking me to try the Windows 7/Vista fix from Craig Douglas.

    I then emailed back saying this is no good, its XP

    He then emailed back saying it doesnt matter

    I then emailed back saying, read your own web page, as it clearly states its only a fix for 7 or Vista (http://kb.eset.com/esetkb/index?page=content&id=SOLN2861)

    Have received no emails back

    The phone lines in Australia seem to have no Que, It just keeps saying the line is busy

    We are a reseller of NoD32 - and this is the 1st time I have ever had to use the support, and so far, its rubbish

    Logs attached - Someone help

    Oh and your forum sucks, I can not upload the install.log because it exceeds 1mb and doesnt permit .zip files

    Attached Files:

    Last edited: May 4, 2012
  2. Marcos
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    Marcos Eset Staff Account

    In case of installation issues, it is necessary to provide an install log generated as per the instructions here. Setupapi.log is just a complementary log and may not be needed to troubleshoot the issue further.
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