Smart Security 5 Icon stops responding

Discussion in 'ESET Smart Security' started by antec20, Nov 17, 2011.

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  1. antec20

    antec20 Registered Member

    Joined:
    Nov 17, 2011
    Posts:
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    Location:
    usa
    i'm using windows 7 64bit with service pack 1.
    eset smart security version 5.0.94.0
    I am unable to open little menu when I right click on the Eset icon in the system tray/taskbar.
    It works when I first startup my computer. At a later time it stops working or if I open the Eset smart security window it also stops working.
     
    antec20, Nov 17, 2011
    #1
  2. antec20

    antec20 Registered Member

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    Nov 17, 2011
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    Location:
    usa
    problem has been resolved.
     
    antec20, Nov 22, 2011
    #2
  3. ronjor

    ronjor Global Moderator

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    What was the solution?
     
    ronjor, Nov 22, 2011
    #3
  4. antec20

    antec20 Registered Member

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    Nov 17, 2011
    Posts:
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    Location:
    usa
    i had to reformat/reinstall windows 7 due to something else and the problem was solved. don't know why that's just what happened.
     
    antec20, Nov 23, 2011
    #4
  5. IvanFraser

    IvanFraser Registered Member

    Joined:
    Feb 3, 2008
    Posts:
    16
    If your experience is like mine, it will stop responding again after a while. I've had the same issue with both 4 and 5.

    When it happens I just open the gui from the start prog menu. Slightly inconvenient, but I've lived with it for years on both Win7 and XP.
     
    IvanFraser, Nov 23, 2011
    #5
  6. agoretsky

    agoretsky Eset Staff Account

    Joined:
    Apr 4, 2006
    Posts:
    4,033
    Location:
    California
    Hello,

    Perhaps another program is conflicting with ESET Smart Security. Have you opened a case with technical support to investigate this issue further?

    Regards,

    Aryeh Goretsky

     
    agoretsky, Dec 5, 2011
    #6
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