shutdown problem

I am unable to shutdown my computer as normal. It 'hangs' for about 30 seconds and then displays message 'not responding etc.' I chhse 'end task' and it will eventually close down. My hijack log is enclosed. Can you help please
Thanks
Roger

Logfile of HijackThis v1.97.3
Scan saved at 20:14:49, on 19/02/04
Platform: Windows 98 Gold (Win9x 4.10.199
MSIE: Internet Explorer v5.50 SP1 (5.50.4522.1800)

Running processes:
C:\WINDOWS\SYSTEM\KERNEL32.DLL
C:\WINDOWS\SYSTEM\MSGSRV32.EXE
C:\WINDOWS\SYSTEM\MPREXE.EXE
C:\WINDOWS\SYSTEM\mmtask.tsk
C:\WINDOWS\SYSTEM\MSTASK.EXE
C:\PROGRAM FILES\GRISOFT\AVG6\AVGSERV9.EXE
C:\WINDOWS\EXPLORER.EXE
C:\WINDOWS\SYSTEM\RNAAPP.EXE
C:\WINDOWS\SYSTEM\TAPISRV.EXE
C:\WINDOWS\SYSTEM\SYSTRAY.EXE
C:\WINDOWS\SYSTEM\IRMON.EXE
C:\WINDOWS\TASKMON.EXE
C:\PROGRAM FILES\MICROSOFT HARDWARE\MOUSE\POINT32.EXE
C:\WINDOWS\SYSTEM\TOSHIBSU.EXE
C:\PROGRAM FILES\GRISOFT\AVG6\AVGCC32.EXE
C:\PROGRAM FILES\COMMON FILES\REAL\UPDATE_OB\EVNTSVC.EXE
C:\WINDOWS\RunDLL.exe
C:\PROGRAM FILES\INTERNET EXPLORER\IEXPLORE.EXE
C:\WINDOWS\SYSTEM\DDHELP.EXE
C:\WINDOWS\SYSTEM\PSTORES.EXE
C:\WINDOWS\SYSTEM\SPOOL32.EXE
C:\UNZIPPED\HIJACKTHIS\HIJACKTHIS.EXE

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.keme.co.uk/
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by Karoo
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = proxy.kingston-internet.net:8080
F1 - win.ini: run=hpfsched
O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\PROGRAM FILES\ADOBE\ACROBAT 5.0\READER\ACTIVEX\ACROIEHELPER.OCX
O2 - BHO: (no name) - {EBCDDA60-2A68-11D3-8A43-0060083CFB9C} - C:\WINDOWS\SYSTEM\NZDD.DLL
O3 - Toolbar: @msdxmLC.dll,-1@1033,&Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\SYSTEM\MSDXM.OCX
O4 - HKLM\..\Run: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
O4 - HKLM\..\Run: [SystemTray] SysTray.Exe
O4 - HKLM\..\Run: [IrMon] IrMon.exe
O4 - HKLM\..\Run: [VB_run] C:\WINDOWS\comctl_32.exe
O4 - HKLM\..\Run: [TDspOff] TDspOff.Exe B
O4 - HKLM\..\Run: [TaskMonitor] c:\windows\taskmon.exe
O4 - HKLM\..\Run: [POINTER] point32.exe
O4 - HKLM\..\Run: [SaveNow] C:\Program Files\SaveNow\SaveNow.exe
O4 - HKLM\..\Run: [ScanRegistry] c:\windows\scanregw.exe /autorun
O4 - HKLM\..\Run: [TOSHIBSU] TOSHIBSU.EXE
O4 - HKLM\..\Run: [AVG_CC] C:\PROGRA~1\GRISOFT\AVG6\avgcc32.exe /STARTUP
O4 - HKLM\..\Run: [TkBellExe] C:\Program Files\Common Files\Real\Update_OB\evntsvc.exe -osboot
O4 - HKLM\..\RunServices: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
O4 - HKLM\..\RunServices: [SchedulingAgent] mstask.exe
O4 - HKLM\..\RunServices: [Avgserv9.exe] C:\PROGRA~1\GRISOFT\AVG6\Avgserv9.exe
O4 - HKCU\..\Run: [loader] C:\WINDOWS\LOADER.EXE
O4 - HKCU\..\Run: [Taskbar Display Controls] RunDLL deskcp16.dll,QUICKRES_RUNDLLENTRY
O9 - Extra button: Related (HKLM)
O9 - Extra 'Tools' menuitem: Show &Related Links (HKLM)
O9 - Extra button: Real.com (HKLM)
O12 - Plugin for .mov: C:\PROGRA~1\INTERN~1\PLUGINS\npqtplugin.dll
O12 - Plugin for .spop: C:\PROGRA~1\INTERN~1\Plugins\NPDocBox.dll
O12 - Plugin for .pdf: C:\PROGRA~1\INTERN~1\PLUGINS\nppdf32.dll
O14 - IERESET.INF: START_PAGE_URL=http://www.karoo.net/start/
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab
O16 - DPF: {9F1C11AA-197B-4942-BA54-47A8489BB47F} (Update Class) - http://v4.windowsupdate.microsoft.com/CAB/x86/ansi/iuctl.CAB?37876.1093402778
O17 - HKLM\System\CCS\Services\VxD\MSTCP: Domain = keme.co.uk
O17 - HKLM\System\CCS\Services\VxD\MSTCP: NameServer = 193.164.179.2,193.164.179.3

 

Hi Roger,

Go to Add/Remove Software and see if you can remove
WhenUSave aka SaveNow aka Save! there, either way continue with the following.

Check the following items in HijackThis.
Close all windows except HijackThis and click Fix checked:

O4 - HKLM\..\Run: [VB_run] C:\WINDOWS\comctl_32.exe

O4 - HKLM\..\Run: [SaveNow] C:\Program Files\SaveNow\SaveNow.exe

O4 - HKCU\..\Run: [loader] C:\WINDOWS\LOADER.EXE

Then reboot into safe mode and delete:
C:\WINDOWS\comctl_32.exe
C:\WINDOWS\LOADER.EXE
C:\Program Files\SaveNow <= entire folder

Regards,

Pieter

 

hi Pieter
went to add/remove & chose to remove save now, it said not able to uninstall as may have been removed already, so I chose the option to remove from the list.
Checked the 3 selections in hijack, & removed them.
Opened in safe mode but do not know how to get to & remove the 3 selections?
Not very computer literate I'm afraid.
Roger

 

Hi roger,

For example: C:\WINDOWS\LOADER.EXE

To delete it open Explorer by doubleclicking "My Computer", doubleclick the C: drive, doubleclick the Windows folder and find the file loader.exe
Rightclick that file and choose "Delete"

Regards,

Pieter

 

Hi
I followed your instructions, found c:\Windows\comctl-32.exe and deleted it. The other 2 are not there! even using 'find files' did not locate them. The shutdown problem is still there. The message I get on shutdown is 'Notification Wnd for RNAdmin' then the text program not responding etc, wait, end task or cancel.
Roger

 

Hi roger,

From what I could find that could be a problem with Realplayer.
Fix this one as well
O4 - HKLM\..\Run: [TkBellExe] C:\Program Files\Common Files\Real\Update_OB\evntsvc.exe -osboot

Or uninstall RealPlayer and look for a updated version if you wish to have it handy all the time.

Regards,

Pieter

 

Yes Pieter you are right as always, its Real problem