Serious help!

I Downloaded and installed that nor32 anti virus trial , and i restarted my pc ,
now my pc doesnt even load at all , ok

once i turn the pc on it loads all the stuff , then gets to the login screen , i log in , then it just displays the background and nothing else , no start menu , no toolbar , no shortcuts nothing , i try running system restore , from tast manager , nothing... doesnt load system restore at all , what do i do??


--im really scared...

 

Try safe mode and remove NOD32.

 

Whats the key to run safe mod , plz tell , im freaking out is it F2,F12?

 

F8 on most systems.

 

k so fars its all good , i see a black screen , safe mode written on the top , and my mouse pointer , hope it goes through...

 

Ehh its stayed black screen for 20 minutes... what should i do

thats a bit to long??

 

Hmmm... That is a bit too long yes. It should only take a few seconds usually.
You could try again.

 

i restarted , and im waiting now...

im screwed arent i?

 

Great. i waiting 30 min , and the screen saver went on...

when i moved my mouse , the black screen + safe mode on top , no start,toolbar,shortcuts...

 

Rukia , did you have an antivirus software and what it was (is) .

Have you removed it prior to installing NOD32 ?

 

Macafee from comcast

and no i didnt remove it.. dont tell me my computer is messed up because of a download.... and its impossible to fix??

 

Don't make me tell you that NOD32 showed you a really big screen that you should remove any previously installed antivirus software before installing NOD32 because your computer could have problems . Software incompatiability !Only 1 AV , only 1 firewall

Your onliest solution is to boot in Safe Mode /Safe Mode with networking , should be working . In Safe Mode , not all the stuff is loaded including no AV is loading . Then you need to goto Start-Settings-Control Panel-Add/Remove programs and remove all antivirus softwares

If F8 during computer start doesn't work , try something else

How to boot in Safe Mode and Safe Mode options
http://support.microsoft.com/kb/315222
http://www.microsoft.com/resources/...ll/proddocs/en-us/boot_failsafe.mspx?mfr=true

Alternative Safe Mode boot (from Google groups)
Start-> Run
Type msconfig .Press ENTER

Use Diagnostic Start up , Apply and OK . Reboot and you should be in Safe Mode . Remove the AVs and when ready , turn back to Normal Start up in msconfig


Hope this helps

 

when i run safe mod i get this msg wat should i press??

Windows is running in safe mode.

tgus soecuak duagbistic mode of windows enables you to fix a prolem which may be caused by your network or hardrive settings, make sure these settings are correct in control panel, and then try starting windows again. while in safe mode some of your devices may not be available.


to proceed to work in safe mode, click yes

If You prefer to use system restore to restore you computer to a previous state, click no.

so restoring wouldnt fix the prolem would it

Thank For all the help by the way , im just freaking out cause my dad will be mad...

 

In this cases there are two variant , both will work .

If you click YES , you will get into Safe Mode (option1)
Here you'll be able to manually remove the AVs with Add/Remove programs

If you click NO , Windows will open its special function System Restore (option2)and you'll be able to restore your system to a previous state exactly as it was before

First try option1 and if it doesn't work , try option 2

When you have removed NOD32 , post back to tell you more how to fix everything and be able to use NOD32 and your PC in a normal way . Good luck !

 

Tried no , and no start menu comes up nothing...


gonna try no
unless is there away to manually run add//remove apps

is there like a link

 

bleh , nothing still works, toolbar isnt there , shortcuts , start key...



i pressed yes aswell and it said this


system restore is not able to protect you computer. please restart your computer, and then run system restore ??


still confused...

 

Have you tried the one with msconfig ?

I also don't understand the message with System Restore ...
Sure it doesn't protect the computer but you should be able to restore your system using the instructions Restore to previous state-> Choose a day before the one you installed NOD32 , follow the instructions and so on

 

msconfig? wat do u mean , share the wisdom

 

Post 12 -> Alternative Safe Mode boot

 

OMG it WORKED THE SYSTEM CONFIGURATION UTILITY THINGY IS UP , THERE IS PROGESS PEOPLE

ok wat should i do now

 

oops just read the rest sorry for that...

 

Reboot in safe mode again , or jsut reboot regularly

 

If you have followed the instructions correctly

you need to reboot normally but Windows will automatically be in Safe Mode

Tell us how is it now

 

it loaded normally
not in safe mode...

 

Can you access Add/Remove programs , remove your NOD32 or remove McAfee , or better them twice