SERIAL NUMBER DOES NOT WORK

Just purchased TI8 from Fry's and the serial number on the booklet in the CD case does not allow install. Software just stays on smae screen and the next button is greyed out. Help.

Sent email to support......

Any ideas....

PROBLEM SOLVED THANK YOU!

 

Hello texasbiggs,

Thank you for choosing Acronis Disk Backup Software.

Please accept our apologies for your inconvenience.

Could you please let me know your Acronis request # which was sent to you in autoreply to your letter to Acronis Support Team? I will take care of the situation.

Thank you.
--
Irina Shirokova

 

Acronis #417790] won't accept serial number

Thank you for your prompt response....

 

Hello texasbiggs,

Thank you for choosing Acronis Disk Backup Software.

The answer to your request was already sent to you. Please check your e-mail box.

Thank you.
--
Tatyana Tsyngaeva

 

Thanks for the response....

I have sent info to you.

Awaiting for further instructions......

Texasbiggs

 

Still no response an a working serial number.
I do appreciate the kind words but the fact is you have a customer that has purchased a product and not able to get it to work. I am a little nervous if a simple problem like this takes this long, what happens if my system crashes, lost data, etc, issues. Lack of phone support is unacceptable.

I am looking forward to testing this product and am sure the support team will provide the needed information.

I sent copies of disk and my receipt. Please let me know if you need anything else.

texasbiggs....

 

Still not response.

This is not a good sign.

texasbiggs

 

Received email from support with new serial number.

Install is OK....problem solved!!!