Security Screen Blank

You should be ok now, rebbot and the offending pop up should be gone

 

Well Pilli I have given up I have removed everything that I could find process guard,pguard,pghash,and procguard. Still it won't load. I get the same box. I have run searches and finds. I can't find anything in the registry or any where else. Maybe there is something I'm not looking for?

 

Well Pilli we tried . Hopefully Jason or Wayne will get involved with my problem. I do want to get Process Guard running again. Thank you for your time .

 

Ah, they maybe a few things that you have missed.

Make sure that there are no start up entries for Process Guard in your Start - All Programs - Startup folder.

Check out *\windows\system32\drivers and make sure that procguard.sys has been deleted. You may need to do this in safe mode if you had a failed uninstall.

Clear out all the files in your Process Guard folder except for procguard.pkf.

If these do not do the trick then you may have to wait until DCS can reply.

Pilli

 

Process Guard folder empty. No driver found.

 

William are you still getting a pop up?
Can you do the following, Start - run - type msinfo32 press return and check, software environment, system drivers and see if there is a procguard entry and what it's status is please?

Pilli

 

You could try unregistering the .dll also. Try this:

Code:

regsvr32 -u <path to the DLL to be unregistered>

Click on the Start button, then select Run, and enter the line above---making the appropriate correction to point to the DLL file that you want to UNREGISTER.

That may work...worth a shot .


Regards,
Jade.

 

Pilli ,I did as you said and there is no driver for procguard. Bowserman, there is no dll in this machine connectig to Process Guard. I went into safe mode and deleted procguard.dll and everything that I could find that had anything to do with PG.The registry is clean. I guess.

 

Hmmm, I just noticed that in your post #18 in this thread, you had both a Process Guard and Process Guard v3 in your registry.

Here is how I uninstall any Process Guard version:

I uninstall PG in Safe Mode, I delete both the .dat files that are left in C:\WINDOWS\system32 and then delete the PG folder from C:\Program Files , and then I delete the Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Diamond Computer Systems\Process Guard (or Process Guard v3 now).
I also check in the Registry under HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services for any entries associated with PG....if any are there I delete them. I then also do a full system clean with various tools that I use.

It is strange that you had both a Process Guard folder and Process Guard V3 folder in the registry. I would have deleted the former before installing latest BETA and checked for the .dat files that are left in C:\WINDOWS\system32 and then deleted the PG folder from C:\Program Files and then checked in the Registry under HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services for any entries associated with PG.

Then any new version always installs fine. Other than that mate, it's got me . Might be worth waiting and see what the DCS lads advise .


Regards,
Jade.

 

I had shut down protection and uninstalled Ver.2 before installing 3. It was doing fine until I did a backup. I have a CMS Periperals 40GB hard drive and Bounceback Professional software. After the backup PG went crazy. I tried a reboot and the PG screen came up blank. I couldn't do any thing with it so I uninstalled it. I don't know why but, I believe the Bounceback software is the problem because while trying to clear things out I did a search and found pguard.dat c:\windows\bounceback\c\windowssys32. Of course I don't know but it seems it pulled pguard.dat out and stuck it there.

 

One of the things that concerns me now is after deleting those two entries in post 18 I don't have anything left there, no Diamond ,no TDS3 or Startup Viewer. My TDS3 still works and I didn't remove anything that wasn't Process Guard.

 

If Bounceback pulled out pguard.dat then that would be a problem. Did Bounceback also pull out pghash.dat? If so, then that would be why the Security Screen came up blank in the first place. Either way, you best wait for a DCS response on this mate.

Regards,
Jade.

 

It may have been pghash intead of pguard . I couldn't swear to which showed up.

 

If you only deleted the HKEY_LOCAL_MACHINE\SOFTWARE\Diamond Computer Systems\ProcessGuard and Process Guard v3 folders in the registry, it should not have removed each of the the:
HKEY_LOCAL_MACHINE\SOFTWARE\Diamond Computer Systems
and
HKEY_LOCAL_MACHINE\SOFTWARE\Diamond Computer Systems\TDS-3
entries/folders etc. They should still be there.

Like I said above, wait for DCS on this mate.

Regards,
Jade.

 

Well first things first. The manual uninstall routine listed in the OLD helpfile available in the v3.000 beta is still applicable. To remove ProcessGuard all you need to do is go to safe mode and delete procguard.sys (this stops the driver from loading), whilst you are there you should also delete procguard.dll. The dcsuserprot.exe service does not start in safemode, and hence procguard.dll cannot be in use since it isn't injected into anything.

So if for some reason an uninstall went badly, simply boot into safemode and do what I said above, then make sure the directory you installed ProcessGuard into is also deleted, and that is it.

 

Jason ,believe me I am sorry for the mess I have. I did a search for procguard.sys and nothing comes up. Please help. I had read somewhere to shut off all protection and do an uninstall. After rebooting I thought it hadn't loaded at all ,so I thought it was safe to un install.

 

If PG is so protected how could Bounceback mess it up. Now don't get me wrong . I'm not saying it didn't. All I know is I have a situation. I don't know what to do .

 

I think your first problem William was the fact that whatever backup software you used couldn't read from the protected files ProcessGuard has. So I'm not sure if your backup software runs during Windows after it has started or if it can also backup before Windows starts or what. If it was before Windows starts then it can modify/delete any file on the system.

So after you performed your system backup the software may have corrupted or removed pghash.dat. You should realize that if you want to perform any backup of your system, you should first disable ProcessGuard so it frees up all the files it is protecting.

 

BounceBack runs after Windows. What can I do now to be able to load PG? If I have to I can remove BounceBack. Peter ,will I have trouble uninstalling BounceBack?

 

Peter,right now the major problem is I cannot load Process Guard. I have tried everything suggested in these posts and it will only load about 365 mb's and quit. There is not much need worrying about Bounceback. I don't have to choose between PG and BB. I need some help please.

 

This is hard to believe but I figured I'd give it another try and it loaded. It didn't aks for the activation code but it's working. I will try a reboot and see what happens.