Scheduling Fails

I have been running TI Server v8 for a few months now without problems on a Dell PV NAS box with SATA drives. All of a sudden, (after no windows upgrades/updates), the scheduled image creation job failed. I have upgraded to build 903 and restarted without success. I have deleted the scheduled job and re-created without success.
There are no errors in the job log to work from. The job simply fails. I have changed the image location from a mapped drive to an unused local partition, again without success.
I have tried to run TI_CONS but that fails saying it cannot find the partition. TI_CONS/list returns a list of my physical disks (4 off), partitions are all "unallocated", type=LDM. This is probably due to the Dell Open Manage utilities
A manual Image creation works fine

System = Dell PV745N
Disks = 4 x SATA disks in RAID 5 array
OS = W2K Server SP3
TI Server v8, build 903

Any ideas?

 

Hello bryants,

Thank you for choosing Acronis Server Disk Backup Software.

As for the problem with the scheduled tasks:

First of all, check the TrueImageMonitor.exe and schedhlp.exe processes. Sometimes they can be duplicated and that might cause the problem. If there are two instances of these processes then please delete the duplicates.

If that's not the case or it just does not help then please do the following:

- Download and run schedmgr.exe application;

- Issue following commands:

service stop
service uninstall

- Close schedmgr;
- Replace schedhlp.exe and schedul2.exe files in the C:\Program
Files\Common Files\Acronis\Schedule2 folder with the files from the following ZIP archive.

- Run schedmgr.exe application again;
- Issue following commands:

service install
service start

- Close schedmgr;

If the problem still persists then please do the following:

- Open the command prompt (Start -> Run -> cmd);

- Run the following command in the folder the schedmgr.exe file was saved to:

schedmgr get report > schedreport.txt

- Collect schedreport.txt;

- Run Acronis Schedule Manager program(schedmgr.exe) one more;

- Issue the following command:

set logflags support

- Schedule backup creation once again;

- Wait until the scheduled backup won't execute or fail;

- Collect the log file schedul2.log that is placed in the \Program Files\Common
Files\Acronis\Schedule2 folder;

As for the problem with the console mode:

- Please install this update with disabled logging and see whether the problem still persists.

If the problem still persists then please enable logging by running the update once again, reproduce the problem and collect the c:\snapapi.log file.

Please also create Acronis Report and Windows System Information as it is described in Acronis Help Post.

Send all the collected files to support@acronis.com along with the link to this thread. We will investigate the problem and try to provide you with the solution.

Thank you.
--
Alexey Popov

 

Update - All the previous posting details were tried without success. Further digging in this forum pointed to a work-around. Use the full UNC rather than the target drive letter - got it working first time (hopefully it will work tonight as well)

 

Hello bryants,

Could you please tell me if you tried to contact us via e-mail in the way I have described in my previous post?

Have you received an answer?

Please also let me know if the problem will appear again.

Thank you.
--
Alexey Popov