SBS 2003 Blue Screen after True Image install, now won't boot

Discussion in 'Acronis True Image Product Line' started by lexgill, Mar 21, 2009.

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  1. lexgill

    lexgill Registered Member

    Mar 21, 2009
    I installed True Image Echo Server on Windows SBS 2003 on a Dell PowerEdge 2600. After install it prompted for reboot. System blue screened, but came back up with error log pointing to Acronis snapman driver. After reboot next day system blue screens after reboot with stop error 0x0000007b (0xf789aa94, 0xc0000034, 0x00000000, 0x00000000)

    I am only able to boot into recovery console or ERD. Last known Good and all Safe mode options fail.

    Please help!
  2. mandrake99

    mandrake99 Registered Member

    Mar 21, 2009
    Recovery console works?

    Did FIXMBR or FIXBOOT allow you to boot?
  3. jonyjoe81

    jonyjoe81 Registered Member

    May 1, 2007
    Also you might want to try doing a chkdsk c: /f . Maybe some of the system files got corrupted during the blue screen event.
  4. Acronis Support

    Acronis Support Acronis Support Staff

    Apr 28, 2004
    Hello lexgill,

    Thank you for your interesting in Acronis True Image

    Acronis True Image Echo Server for Windows supports the following operating systems:

    • Microsoft Windows® Server 2008
    • Microsoft Windows® 2003 Server x64 Editions
    • Microsoft Windows® 2003 Server
    • Microsoft Windows® 2000 Advanced Server
    • Microsoft Windows® 2000 Server

    In order to investigate the issue can you please attach crash dump log file to your next reply? Please do the following in order to enable mini-dumps:

    - Right click on "My Computer" and choose "Properties";
    - Go to "Advanced" tab;
    - Go to "Startup" and "Recover Settings";
    - Choose "Small memory dump" in "Write debugging information" box;
    - Close all the dialog windows by clicking OK buttons.

    Now, please reproduce the system crash and send us the mini-dumps created. This will allow us to investigate the problem thoroughly.

    Best regards,
    Dmitry Nikolaev
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