Samsung S4 eSet

Hopefully someone might be able to help me here, I was not able to sign into https://forum.eset.com/ after 4 tries. Nod32 has great customer support so I am hoping for some help.

I need to uninstall my eSet product from the Samsng S4. I have tried sending a few sms messages with my passcode but that did not work.

When I go to the Asterisk to uninstall, I enter the password but it says something about Admin and click on Menu. I am having some issues with the phone and I do not know where the Menu button is. I do not use Android all that much and I am testing it for Samsung and Verizon.

How can I uninstall eset so I can do a complete reset on the Samsung Galaxy S4?

Thank you!

 

http://images.gizmag.com/inline/iphone-5-vs-galaxy-s4-in-depth-51.jpg
The menu button is on the left of the home button on that image.

As for how to reset, take a look at these links:
http://kb.eset.com/esetkb/index?page=content&id=SOLN2949
https://www.wilderssecurity.com/showthread.php?t=314975
http://www.hard-reset.com/samsung-galaxy-s4-hard-reset.html

 

Thanks, that is what I thought. I will try to get into the other forum from another computer.

Unfortunately, when you install eSet on the phone it will not allow you to reset it or anything without entering the password. So I cannot do a hard reset and when I enter that password, it still has some problems.

 

OK, I am now into ESET MOBILE SECURITY - this looks different than the other one - it has about 7 icons - horizontally.
Attention Required
Antivirus
Antispam
Anti-Theft
Security Audit
Update
Password

Right now, it is locked up and I am pressing wait to see if it will respond.

But this is a different one - I have Mobile Security & Antivirus but the one on the screen is https://play.google.com/store/apps/details?id=com.eset.ems
It did unlock and I was able to access that app. I entered the password and then removed the password from "Apply To"





The Attention Required takes me to the upgrade. I don't know if I should upgrade through this process and then try to remove it so I can wipe everything via the Samsung Gear Icon. I am guessing that the eSet is preventing the wiping

 

You still can't wipe everything? I'm not sure what you mean by Samsung Gear Icon, is it part of the hard reset guide?

Maybe a soft reset is all you need (now that you can access it), try that before hard reset:
http://www.ekoob.com/soft-hard-reset-galaxy-s4-12785/

 

No Still cannot wipe everything. The hard wipe - you press the Volume Up, Power, and Menu button at the same time.

At the top of the Samsung S4 there is a gear, just like on the newest version of the eSet. This is where you can find all your settings, and the place to wipe the device. I tried that and it said rebooting for about 30 minutes. I took the battery out at that time. The link you sent me to - that is what I have done and from what I have read, installing eSet is supposed to stop this. The only way to uninstall the eSet program is thru the program itself. When I can get into that program and choose uninstall, it says it is an administrator and cannot remove. So I go uncheck Administrator, but it does not seem to take.

I am thinking that I am going to just get a new one via insurance. Samsung / Verizon made me pay for that - but it seems to be well worth it.

I have three Samsung devices that I am testing - the Galaxy Tab 2, the S4, and a Windows tablet (XE700T1C-A02US). I got this tablet in January, had to exchange it once (bought insurance on it as well). Went into the store in about 5 months later, MS said they have quit carrying them because of all of the problems they are having.

 

Interesting, I didn't know that. You can try removing it from Device Administrator, but if that fails, try this:
http://blog.trendmicro.com/trendlab...ing-hidden-administrator-apps-on-your-device/

If all else fails (insurance included), you could try rooting the device and removing it yourself. That may void your warranty if you fail to unroot, so do it as a last resort.