Rollback RX™ - The “unOfishul” FAQ

They weren't able to "rollback" their forums?! I thought their software was to prevent those types of issues....

 

It must be that the host server was not protected by Rollback Rx - can there be any other explanation?

 

LoL, maybe they got distracted and performed a windows update!

Panagiotis

 

Just checked the Rx HDS forum and Froggies post has had 71 hits and 0 comments. What do you make of that?

 

Simple explanation. Unitl HDS releases (posts) Froggie's document, there's nothing for others to comment on!

 

Honestly, can't access them (although despite my honesty I'm guessing a few users still won't believe me lol). From what I know, we upgraded the software that we use for our forums, and when we did it erased all the old forums. When it was deleted, it was overran by spammers and other types. So even if there was information there, it's was unsalvagable from what I hear, despite the efforts made by everyone at Horizon data Sys. Wouldn't have the time to be reading old posts anyways, my downtime is at a flat zero at this moment.

You have to keep in mind that we're talking about publishing something that represents the company on a very specific technical level. No ones going to let us do that until everything is looked over and approved. We do have QC, but Microsoft keeps them busy with those Windows Updates

 

@ Kurtis

I do not believe that HDS cannot retrieve the contents of their old forums. Would be rather embarrassing for a company which is in the disaster recovery business...

But it does not really matter. Regarding Froggie's "unOfishul" FAQ it is quite obvious that your development team (so now it is a team, not a single developer) will not be able to find any false or misleading statements in Froggie's work.

OTOH I am quite sure that your marketing department will not agree to publish these FAQ within the HDS forums. Honesty could possibly hurt your sales.

Why do you not just allow Froggy to announce his FAQ in your forum including a link to the FAQ here on Wilders? This way you could say that these FAQ do not represent HDS' opinion while at the same time not making attempts of watering down Froggie's statements.


Cheers
manolito

 

All of these issues are/were known to HDS since they have occurred to users and have been reported to HDS by those users, at a minimum, on the old Rx forum. In addition, pretty much all of the "solutions" to the problems,,,,that is how to avoid them or how to be prepared to deal with them if they occurred, were provided as well (Froggie, and a few others but mainly Froggie). Froggie was the unofficial Rx support department for a lot of folks on that forum since HDS did not bother and so he stepped in. The document does not contain new info, its just info that has been assembled into 1 place for the first time. I know because I saw the posts when I was active on the old HDS Rx forum. So if HDS was unaware of the issues it was because they chose to ignore the problems that users were having. The idea that HDS did not know that Rx could cause a system to crash and burn, and that it was critical to use imaging to protect against such an event, is too ludicrous to give any credence to.

I must say that one nice surprise was to see Sam active on the Rx forum, thats a huge change from the old forum where pretty much all the activity from HDS reps was to say they would try to find out why support tickets were not being dealt with,,,,,and there are lots of us here who witnessed all of this and remember it all too well.

 

I doubt that HDS could stop Froggie from doing this, he is just giving them the opportunity to allow it to appear as if its coming from them. That is, allowing them to claim they care enough about their users to provide them with clear warnings about potential problems. Do I expect HDS will do this? Not until DC is ready to be released,,,,then the info will be released because it will generate DC sales,,,,but its not likely, IMHO, that Froggie will get any credit for putting it together (well maybe HDS will say he was working with them in its production,,,,,,maybe,,,,,,or maybe not).

-----Question for someone who is an Rx Forum member. I just noticed that in Froggies post regarding this document it says that the doc is attached. I see no indication that anything is attached to the post but then I am not a forum member and so I may not be able to see attached docs. Is there a doc attached or has HDS blocked it?

 

BG, the Doc is attached for Forum members...

 

The old forums are dead, RIP. When the backend software was upgraded it deleted the old forums. Wasn't intentional on our part. Even from what we tried to salvage, most of it was taken over by spam bots. Or so I've been told.

I mean in terms of Windows Updates there is plenty of documentation for both RollBack Rx and Drive Vaccine.

From the first article:


What happened? Who is responsible for this?

The easy answer for some people is to blame RollBack Rx or Drive Vaccine. Why? Because our software is designed to instantly get people out of disasters. In their minds, this counts as a disaster and therefore the software should be able to get out of it. Fairly enough, our software does allow the user to load up an older snapshot with RollBack Rx, or load into the “LGK” (Last Good Known) image on Drive Vaccine, erasing the mistake most of the time. But there have been some updates where even RollBack Rx and Drive Vaccine weren’t able to get out. The reason is Windows was so heavily altered that it effectively removed, blocked, or deleted our subconsole system. RollBack Rx and Drive Vaccine are good – very good – but there’s nothing that can withstand deep rooted changes of the entire OS.

In response to this our software by default now only downloads Windows updates, but does not install them. It opens the door for the user to proceed, but it’s up to each individual whether or not to step in right away, or wait for the all clear by our team (announced in this forum thread here: http://community.horizondatasys.com...-datasys-announcements/2035-important-updates).

(Source)

 

Thanks Froggie,,,,so I wonder why there are no comments. Very strange.

 

Yes, but they did exist for quite a long time and the staff at HDS was thus alerted to the issues via the posts on the forums and via support tickets. The idea that the issues listed in Froggies doc are new to HDS support, developers, and QC staff is very hard to believe.

 

I'm sure if you look somewhere on the web these issues have been addressed. Equally, it's a case of most of HDS customers use an SCCM. I'm not saying everyone should use an SCCM, but most of our users never contact us about problems. Mainly because they have something in place. As Sam says in that KB article, there's a lot of ways Windows Updates can change Windows infrastructure in unpredictable ways.

 

BG, there are a few replies over there now, including one with very interesting information by pvsurfer!

 

RollBack Rx takes a snapshot of your system, not the internet

 

I wasn't here at the time of the forum changeover but I know the staff involved. If they could've salvaged the archives -- they would've.

 

no backup, no testing, no archives then?

 

Again, if they were salvageable...they would've been salvaged. (Also) again, I was hired AFTER this happened so it you want specifics you can go to our forums and perhaps get more answers.

 

Why are we beating a dead horse (err, forum)? - besides, it's OT here. This thread should be discussing Froggie's FAQ which brings to light good 'under the hood' info about RB.

 

appster since you are a long time user of RBRX and probably witnessed the horizondatasys forums get lost in the past because of the "forum software upgrade" (that happened at least 4 times from RollbackRX 7 to 8, 8 to 8.1, 8.1 to 9.x and 9.x to 10.x), it does has a significance because:
either
A) they are lying about it (repeatedly)
or
B) they are totally incompetent in backing up their own data, something unacceptable for a reseller of recovery and backup solutions.

And frankly I cannot decide which of the two options is worst.

Panagiotis

 

We've been discussing it, however some users on here have had negative experiences with the product, and however long ago it was and with whatever enhacements have been made --they still insist on their prefixed attitudes.

You're absolutely right, this is about Froggies FAQ. As a company rep, I can confirm we are looking this over however we're still focusing on Drive Cloner's Version 6. Something that has been gestating for a lot longer. Once that's out the door we'll press our tech support and dev teams to look it over to confirm everything.

Our software captures your system, not the internet. I wasn't here so I'm only going off of what I've seen and heard but from what I can tell everyone tried their best. I mean, imagine if all the work you put into a forum got wiped. Doesn't matter if you're an end user or a company rep, you're pretty choked.

 

Out of interest, the forum couldn't be hosted on Windows with Rollback RX Server Edition installed?