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I haven't heard about that, I'll look into it. Thanks for bringing that up with me.

 

It is a big problem for the users that believe the features that you advertise on your site.
Your customers install it for helping them to come out from such situations and not for causing them.
It is your false statements that cause the problem and it is common sense to deliver what you promise to your customers.
According to your logic it is common sense that people should understand that you are lying about your products and they should buy them for what? giving charity to HorizonDatasys?
http://www.horizondatasys.com/en/products_and_solutions.aspx?ProductId=1#Features

 

pandlouk, you cannot use logic or reason with this guy, once he backs himself into a corner and cannot talk himself out he simply ignores you. I guess he thinks that might make you stop being critical/rational.

Still waiting for a reply Kurtis,,,,,don't expect one but you never know.

 

He would reply if he could (depends on the instructions that he gets from his CEO). Plus, I do not care if he responds or not.

All these years HorizonDatasys has a policy to deny/ignore evidence of their problems until they are fixed (and even when fixed deny that they existed) or in the worst case deny them until they are forgotten (the reason that they delete their forums on every major release).

And the fact that they made one of their biggest supporters, like yourself, to criticise them should make them think about their advertisement/promoting strategy.

Panagiotis

 

Maybe you are correct, and I too do not care if he replies or not,,,,,,,,but I am not going to stop asking him to and I am certainly not going to stop being critical. He has given me increased motivation.

 

Another software vendor has just used the same phrase:

They already have a solution for imaging while you don't, yet (re: Drive Cloner V6) and now they're about to offer their customers a means to test the MS Updates (without looking on their site to see if it's safe to install them).

Seems they're resting less on their laurels than HDS is.

 

In Key Features there is no mention of recovering from a Hard Drive failure. Do you think this should be mentioned?

 

It should read "any software crash except when RbRx crashes due to Windows Updates".

 

Not really. The misleading part is not about a hardware failure. The misleading part is about any "software related" system crash. All their advertisement the last decade is based on the assumption that (they wish) they could successfully isolate the base line and their hidden file system from the live system, and unfortunately for them and their customers that believe them, is something that cannot be done.

Panagiotis

 

You know software that can withstand deep rooted changes of the entire OS?

This talk of Windows Updates is starting to feel like a broken record

 

and how do they accomplish this?

 

not telling.

people who want information find it for themselves by searching the web or reading forums ('loosely' quoting you of course)

 

There are tons of programs that can do this and do. I have many programs on my PC and never once has one of them been damaged by a Windows update, heck, I am still using Lotus 123 on my 64 bit Win 7 PC and that program has not been updated since 2000. It still runs like a charm. Now thats not only Windows updates that it had to handle but also at least 3 OS changes as well. I would suggest that very few programs are destroyed by Win updates and that in this respect Rx is in a class more or less of its own, and thats not a good thing.

 

Our software needs to modify the MBR (Master Boot Record) for it to conduct all its functions, and be able to load the subconsole menu prior to Windows loading. That MBR modification is essential to the software and its ability to back out of Windows failures.

 

Pete's correct, and you don't know from a technical POV, you're simply ignoring reality...

 

Geeze, I really have to repeat this for people who have read my past posts and either can't take it in or refuse to Most of our customers use SCCM, others use VM's, and the rest (a very small minority) check the forum. You can tell me it's a big issue, but numbers speak otherwise.

If you really can't do any of those three options then I don't think it's a problem with the software. I think it's a problem that people change the settings back from manual download/install back to automatic.

Let's set the record straight:

1. Our products exist (and will continue to) exist in the MBR.
2. If you have an issue and have exhausted our provided options. Submit a ticket.

 

3rd option. Do not install them and go buy something that actually works as advertised.

Panagiotis

 

Hey, to each's own. Sounds like you've had a troubled past.