Restore Problem

Discussion in 'Acronis True Image Product Line' started by charlesn56, Feb 19, 2005.

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  1. charlesn56

    charlesn56 Registered Member

    Feb 8, 2005
    I just restored an image to my drive using ATI 8 (build 796). And I get the following error when the disk is booting-up "mprexe has caused and error in mprserv.dll". Help, what has gone/or am I doing something wrong?. o_O
  2. Acronis Support

    Acronis Support Acronis Support Staff

    Apr 28, 2004
    Hello charlesn56,

    Thank you for choosing Acronis True Image (

    We are really sorry for the inconveniences.

    Could you please do the following:

    - Download Acronis Report utility from;
    - Run Acronis Report utility and select the "Create bootable floppy" option;
    - Insert a blank floppy disk in the floppy drive and proceed with creating the bootable diskette;
    - Boot the computer under consideration from this diskette and wait for report creation process to complete;
    - Send the report.txt file from the floppy disk to along with the link to this thread and the description where exactly you see the error message you mentioned.

    Thank you.
    Ilya Toytman
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