Restore failed

I just tried to restore my C:/ (active) partition using ATI v.9. The software went through each procedure OK and went it came to the point where my backup would be restored, the PC rebooted and I supposed everything was going to go OK. Once ATI was running outside Windows the restore began, after a few seconds a message box came up 'Restore complete with errors' and that was that. I booted back into Windows (XP) - no changes made.

I had tested the image as valid and I can restore individual files from it, so why can't I restore it as a full partition?

I have now corrected my drive problem in another way so do not want to attempt a full partition restore again to test things, but would like some idea of why the restore might have failed after a few seconds.

Thanks,

Martin

 

Hello Martin,

Thank you for choosing Acronis Disk Backup Software.

Please accept our sincere apologies for the delay with the response.

I'm afraid that there is no way to investigate this issue without actually trying to restore the image.

First of all, please make sure that you use the latest build (3633) of Acronis True Image 9.0 Home which is available in the Product Updates section of your account at Acronis web site.

You can find the full version name and build number by going to Help -> About... menu in the main program window.

To get access to updates you should create an account then log in and use your serial number to register the software.

Please uninstall any previously installed build by following Start -> Settings -> Control Panel -> Add or Remove Programs -> Acronis True Image, prior to installing build 3633.

Note that you should create new Bootable Rescue CD after installing the update.

If the problem still persists with the latest build (3633) of Acronis True Image 9.0 Home then please try booting with "acpi=off noapic" parameter as it is described in Acronis Help Post.

If that does not help either then please provide us with the following information:

- Create Acronis Report and Linux system information as it is described in Acronis Help Post;

Note that sometimes the sysinfo.txt file is not readable from under Windows. In this case please try entering the file name using capital letters (SYSINFO.TXT) or follow the instructions provided in this previous post of mine.

If you do not have a floppy drive then please take a look at this previous post of mine explaining how to save the sysinfo.txt file to USB flash drive.

- Can this particular image archive be successfully validated both when the latest build (3633) of Acronis True Image 9.0 Home is running from under Windows and when your computer is booted from Bootable Rescue CD created using the latest build (3633) of Acronis True Image 9.0 Home?

- Where do you store this image?

- Use digital camera to make a shot or provide the exact text of the error message you receive;

- Let us know when you receive this error message exactly.

Please submit a request for technical support. Provide the files and information collected in your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will investigate the problem and try to provide you with the solution.

Thank you.
--
Alexey Popov

 

Thank you for the full reply. It's good that Acronis has such thorough support.

I have downloaded the new build. As I say, I don't want to try restoring the image (valid in both bullds) over the top of my C Drive, but will post back here if I encounter the same problem again next time.

Thank you