Rescue Media failure - Kernal BUG

Discussion in 'Acronis True Image Product Line' started by Dirtnapper, May 28, 2007.

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  1. Dirtnapper

    Dirtnapper Registered Member

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    I tried to restore my XP Pro system using the rescue media, and then the original disk of ATI Home 10. Both times I get a message as it is loading: Kernal BUG at generic C:115! invalid operand. System crashes at this point. Ideas please, thanks.
     
  2. MudCrab

    MudCrab Imaging Specialist

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    You might take a look at this thread: I can boot only from "safe verzion"

    This bug was supposedly fixed in the latest builds. What build of 10 are you using? What chipset is in your computer?
     
  3. Dirtnapper

    Dirtnapper Registered Member

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    AT Home, ver. 10 build 4942. Intel chipset 965P, Gigagbyte 965P-DS3.
     
  4. thomasjk

    thomasjk Registered Member

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  5. Acronis Support

    Acronis Support Acronis Support Staff

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    Hello Dirtnapper,

    Thank you for choosing Acronis Disk Backup Software.

    Please make sure you have recreated Acronis Bootable Rescue Media after installing the latest build (4942) of Acronis True Image 10.0 Home.

    If the issue persists, please collect some information to let us investigate it thoroughly:

    Please create Windows System Information as it is described in Acronis Help Post.

    Then submit a request for technical support. Attach all the collected files and information to your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will investigate the problem and try to provide you with a solution.

    Thank you.
    --
    Marat Setdikov
     
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