Renewal problems

Discussion in 'ESET NOD32 Antivirus' started by Carbonyl, Jul 11, 2010.

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  1. Carbonyl

    Carbonyl Registered Member


    My apologies if this is the wrong way to ask for support, but I've come up against a renewal problem. The online support page for ESET asks for me to submit my username and password on a non-secured page, and I'm not comfortable doing that.

    I'm a week or so away from my NOD32 license expiring, and I'm attempting to renew my account. Unfortunately, some new storefront has been added to the ESET page, and so data entry has been a problem for some reason. All other pages (CC information, username, etc) have been submitting fine, but for some reason the billing/shipping address page will not submit. I have javascript enabled, but whenever I enter all of my information and attempt to press the 'continue' button, nothing happens. Navigating away from the page manually results in no submission of the data. I can't check out because the system does not recognize my billing/shipping address information.

    Any help would be appreciated.
  2. BFG

    BFG Registered Member

    Hello Carbonyl,

    The user name and password are for ESET's protection not the users. You're not risking anything by providing it. In the unlikely event it got out it would be canceled and you'd be issued new credentials.

  3. Carbonyl

    Carbonyl Registered Member

    Thank you for the assurance, BFG.

    As another note, I was able to renew my license by using Safari as a browser instead of Opera. The problems I had described above were encountered with Opera 10.60, and made the order page unusable. My apologies for cluttering the forum with this, though I thank everyone for their patience.
  4. Cudni

    Cudni Global Moderator

    No need to apologise and thank you for posting what the issue was and better still how it was resolved.
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