Removing Win32/Caphaw.A

Discussion in 'ESET NOD32 Antivirus' started by Will_3rd, Jan 26, 2012.

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  1. Will_3rd

    Will_3rd Registered Member

    Joined:
    Oct 20, 2009
    Posts:
    10
    Location:
    UK
    Hi guys

    Having a tough time removing this trojan from a customers PC using NOD32 V5, according to the program it cannot be removed as it is in memory.

    Any ideas would be much appreciated.

    Thanks
     
    Last edited: Jan 26, 2012
    Will_3rd, Jan 26, 2012
    #1
  2. Marcos

    Marcos Eset Staff Account

    Joined:
    Nov 22, 2002
    Posts:
    14,456
    Submit an ESET SysInspector log (ideally along with a Process Monitor boot log) to customer care for perusal.
     
    Marcos, Jan 26, 2012
    #2
  3. dwomack

    dwomack Eset Staff Account

    Joined:
    Mar 2, 2011
    Posts:
    588
    Please also make sure to include the customer information (name, email, zip, phone) if the ESET license is set up in their name. This will save a few back and forth emails just trying to verify customer info when we could be helping you remove the threat from their computer.
     
    dwomack, Jan 26, 2012
    #3
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