Product version not reporting correctly in ESET Console

Discussion in 'Other ESET Home Products' started by JoeyJoeJoe, Jul 8, 2010.

Thread Status:
Not open for further replies.
  1. JoeyJoeJoe

    JoeyJoeJoe Registered Member

    Joined:
    Oct 22, 2009
    Posts:
    63
    I've upgraded a client from 4.0.467 to 4.0.474 yesterday and even though the client is reporting into ERAS just fine, the Product Version column is reporting incorrectly.
     
    JoeyJoeJoe, Jul 8, 2010
    #1
  2. rockshox

    rockshox Registered Member

    Joined:
    Oct 23, 2009
    Posts:
    261
    Have you gone to the Client and confirmed that it actually upgraded? Maybe the upgrade failed and the Client is still on v4.0.467?
     
    rockshox, Jul 8, 2010
    #2
  3. JoeyJoeJoe

    JoeyJoeJoe Registered Member

    Joined:
    Oct 22, 2009
    Posts:
    63
    You would be correct.

    The console is reporting "No upgrade for this client" is 4.0.467 not upgradeable to 4.0.474?
     
    JoeyJoeJoe, Jul 8, 2010
    #3
  4. Brambb

    Brambb Registered Member

    Joined:
    Sep 25, 2006
    Posts:
    411
    Location:
    The Netherlands
    It should be possible but why not try to update to the latest 4.2.xx instead?
     
    Brambb, Jul 8, 2010
    #4
  5. JoeyJoeJoe

    JoeyJoeJoe Registered Member

    Joined:
    Oct 22, 2009
    Posts:
    63
    Disregard. User error (mine).
     
    JoeyJoeJoe, Jul 9, 2010
    #5
  6. rockshox

    rockshox Registered Member

    Joined:
    Oct 23, 2009
    Posts:
    261
    Sounds like you are using ERAS 4.0.122 which has the "Upgrade Client" option. If I remember correctly, you can only use the Upgrade Client on 4.2.x clients. For 4.0.x you have to use the Push Installation.

    Looks like you probably figured that out...
     
    rockshox, Jul 9, 2010
    #6
Thread Status:
Not open for further replies.
  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Accept Learn More...