Process Guard Free killed my cd drives

I installed Process Guard Free to try it out and my E and F drives, cd and cd-rw, disappeared. The system does not recognize them anymore. I uninstalled Process Guard, but still no drives. I decided to post here before trying System Restore or reinstalling the OS.


Operating System System Model
Windows XP Professional Service Pack 1 (build 2600) Compaq PC
Processor a Main Circuit Board b
1.20 gigahertz AMD Athlon
128 kilobyte primary memory cache
256 kilobyte secondary memory cache Board: Compaq 070Ch
Bus Clock: 133 megahertz
BIOS: Compaq 786K2 03/28/2002
Drives Memory Modules c,d
60.01 Gigabytes Usable Hard Drive Capacity
46.99 Gigabytes Hard Drive Free Space
3.5" format removeable media [Floppy drive]
USB Disk (20.00 GB) -- drive 1
[Hard drive] (40.02 GB) -- drive 0,
WD-WMA6R3210643, rev 18.20D18, SMART Status: Healthy
512 Megabytes
Installed Memory
Slot 'DIMM1' has 256 MB
Slot 'DIMM2' has 256 MB
Local Drive Volumes
c: (on drive 0)37.08 GB31.29 GB free
d: (on drive 0)2.93 GB2.38 GB free
g: (on drive 1)20.00 GB13.31 GB free

 

Hi Saint Satin Stain, You may have "Block services / drivers install enabled. If so disable it.
If this does not work uninstall Process Guard and try the following.
First go into Safe mode and use system restore to go back to a time before you Installed Process Guard (this will ensure no previous reg settings are on your system)
Process Guard requires a completely clean (of Malware) system to ensure a good installation.
After you have restored - Run a full AV / AT scan and also run Spybot, AdAware etc. To ensure that your system is as clean as possible.
When installing Process Guard stop all other running programmes and then reboot, Process Guard will be in learning Mode, run your trusted apps and then reboot this will switch learning mode off.
Add the programme you wish to protect to the Protection list and then enable the General protection items one at a time.

The trial version of Process Guard is just that and is designed for prospective users so that they can check compatability with their system.

HTH Pilli

 

320553 - CD-ROM Drive or DVD-ROM Drive Missing After You Install Windows XP
http://support.microsoft.com/default.aspx?scid=kb;en-us;320553&FR=1&PA=1&SD=HSCH

Restore CD-Roms and DVD's to Explorer via WINXP Fixes at
www.dougknox.com

 

Thank you both. this is the first serious problem i've had. kinda funny to see yer drives gone. going now to try the remedies. i'll follow the instructions in the ms article after checking PG, then the winfix if all else fails. i'll let you know the results. thanks.

 

I apologize for not returning and telling you that I got my drives back. Your advice good. I also bought the commercial PG. Thank you all.