Problems!!!!!

My son's computer only blinks a cursor on the upper left hand side. The Internet is offline.

I told him that I would try here for help. Any help would be greatly appreciated. I'll try to answer your questions.

MRSCT

 

Hi MRSCT, presuming the computer doesn't finally boot into Windows after a long time of waiting or your son has added to the machine I'd try rebuilding the boot files. If that fails a repair install.

boot to recovery console fixboot or fix mbr

or

repair install make sure to read the whole article.

edit. sorry I'm presuming, is this on booting the machine?

 

Start computer from XP CD let it load all the drivers and it will get to a window where it will ask you if you want to install XP or repair.

You can repair xp two ways from here.

1 tell xp to install
Will go to another page where it will again ask if you want to install XP pick it. It will than stop at another page where it will again ask if you want to format and install xp or to repair the copy of xp it has found. Pick repair xp will repair your xp with out losing any of your files.

2 tell xp to repair

repair will take you to dos prompt after you go though a couple of
adminstrator prompt just hit return key if you don't have a password setup.

At the C prompt type help and it will open a dir. type fixboot c: It will repair your boot files.

Reboot

 

Thanks markeymoo for spelling it out simpler I should remember not everyone knows where these tools are or have even heard of them.

@MRSCT What was happening last to the machine when your son used it.

 

Markymoo,

Thanks for the feed back. He doesn't have CD"S for XP, that would have been a good try.

Meriadoc,
I'll take a look at the article after work today. I'll write back later for more help

MRSCT

 

You need a XP cd sooner or later just a question of time although sometimes all the install files are in still in I386 in 'C:\Windows\Drive Cache' folder. You can access your drive from a BartPe recovery cd to get to this folder and burn these files to a cd. You then boot the cd and run winnt32.exe to install. Its a longshot and you still need the XP serial. Trouble is you need a XP cd to make a BartPe ;/

 

An easy request Mrsct. Ask your son for the make and exact model of his pc, then forward the information. This should quickly clue us in as to the install method. If preinstalled on a recovery partition, repair will be relatively easy to direct. Include the operating system he's running too please.

GF

 

Compaq 3300+ Athlon +64 AMD 512 160 GB PC 3200 memory 7200 RPM Hard Drive

Let me know what else I need.

MRSCT

 

Someone mentioned so I'll ask. This pc of your son's, a second hand purchase sold without disk's?
If he boot's setup key combo mentioned during the initial boot screen, ask what he's got there.

GF

 

Ok if you can get to another pc and burn a cd then you can get the recovery console to repair your XP. Here's how to do.

Download this file
http://vlaurie.com/computers2/downloads/recovery_console_cd.zip

Unpack it to the folder recovery

Download this file from Microsoft
http://www.microsoft.com/downloads/details.aspx?FamilyId=535D248D-5E10-49B5-B80C-0A0205368124&displaylang=en

The file will be something like
WindowsXP-KB310994-SP2-Pro-BootDisk-ENU.exe

Rename it to Bootdisk.exe and copy it the the recovery folder

Now run the file RecoveryCD.bat in the recovery folder and follow the instructions. You need a blank cd ready.

Boot the newly created cd and follow the instructions in Post 3 of this thread.

 

I appreciate all your help. He brought his computer new from Sam's Club. He is having problems with the internet. He is taking it back to a restore point. I think it started with a virus or something.
MRSCT

 

well if you mean taking it back from a restore point using 'system restore' then he's managed to get into windows

 

In the bottom right corner a pop-up says "limited or no connectivity"
Having problems with internet says he's offline.
MRSCT

 

Sound's like it could be a blown stack (winsock). Wired or wireless?
What has his isp said and what was the last thing he noticed prior to losing connectivity?

GF

 

If wireless, "limited or no connectivity" could simply mean the network key was entered incorrectly.

 

Our computers are wired. I remember a few years back something about winsock. I'll look up my past threads and posts to see what it says. I need to download a current copy of windsock and put it onto a disk?

 

Good memory. Will this 'possible' fix be local, same house, he live's nearby, or were you planning to relay manual instruction's, where to go, what to delete? Did you get to ask about his isp? Any event in particular he attribute's to his internet loss, including what step's were taken afterward's, you mentioned virus?

GF

 

My son is working on windsock first. I think he had antivirus problems before everything went wack.

I'll ring in again when we come to another bump in the road.

I appreciate everyone's help so far!

Thanks
MRSCT

 

Is he local like, he can grab dwnld's from your computer?

GF

 

Yes, he lives at home. The windsock I remembered really helped. I'm remembering things when we fixed my other computer. I'll let you know if we need more help!
Thanks,
MRSCT

 

I would definately try antivirus and anti-spyware first. If a virus was the result of failed boot then it could still be on the pc even after system restore and i know of a few infections that stop your net.

 

There is a utility called WinsockXPfix. Try castle cops. Otherwise i think he will have to repair windows as suggested. If you don't have an XP install disc find someone who has XP Home or XPPro & use their Disc this should be a full install disc & not a restore disc. You will probably have to put in the correct Microsoft serial so find that too.

 

Everything is all fixed!

Thanks to everyone for your help!

MRSCT

 

And the problem was ...................................

GF

 

When we used windsockfix and ran a scan, everything was back to normal.

MRSCT