Problems with Backup-Tool after inst. of TrueImage

Discussion in 'Acronis True Image Product Line' started by grossriederr, Sep 5, 2005.

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  1. grossriederr

    grossriederr Guest

    I'm currently testing True Image 8.0. I'm using HP Dataprotector for Backup on all systems. A system with Windows 2003 installed is posting the following error in the backup logfile after the installation of TrueImage:

    [Major] From: " [/C]" Time: 03.09.2005 03:56:43
    It was not possible to create volume snapshot for 'C:\'. System error: 'GetSnapshotProperties() failed'.

    Seams that TrueImage is blocking my backup tool. Can this be resolved?

    Thank you.
  2. Acronis Support

    Acronis Support Acronis Support Staff

    Apr 28, 2004
    Hello grossriederr,

    Thank you for choosing Acronis Disk Backup Software.

    Thank you for all the provided information.

    As far as I know, our support engineer Konstantin Karikov is already working on this issue.

    Please also note that our Testing and Development Teams are also already involved in the investigation process.

    Konstantin will contact you as soon as the problem will be fixed.

    Thank you.
    Alexey Popov
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