Problem with recovering image using Image workstation 9.1

Discussion in 'Acronis True Image Product Line' started by corks, Jul 24, 2007.

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  1. corks

    corks Registered Member

    Jul 24, 2007

    I have recently bought a dell d630 lapop and created a image of it. I need to restore that image now, but when I load the recovery disk to recovery it it locks up on A black screen with the following error

    Loading, please wait....
    Sata2:disabling port

    Anyone seen this before?

  2. Acronis Support

    Acronis Support Acronis Support Staff

    Apr 28, 2004
    Hello corks,

    Thank you for choosing Acronis Remote Workstation Disk Backup Software.

    Please make sure you use the latest build (3887) of Acronis True Image 9.1 Workstation. To get access to updates you should first register your software. Don't forget to recreate Acronis Bootable Rescue Media after updating.

    If updating doesn't solve the problem, please try booting with "acpi=off noapic" parameter as it is described in Acronis Help Post.

    If the issue persists, please collect some information to let us investigate it thoroughly:

    Please create Linux system information (sysinfo.txt) as it is described in Acronis Help Post on the computer in question.

    If you not able to create Linux system information (sysinfo.txt) then please do the following:

    - Boot your computer from Acronis Bootable Rescue Media and press F11 key when the selection screen advising you to select either "Full", "Safe" or "Boot into Windows" option appears.
    - After you get the "Linux kernel command line" prompt, remove the word "quiet", click on the OK button and choose "Full Version".

    When the screen stop scrolling please write down the output information you receive (last 5-10 lines), or use a digital camera to make shots of the output screen. You can use Shift+PgUp and Shift+PgDn keys to scroll the screen manually.

    Then submit a request for technical support. Attach all the collected files and information to your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will investigate the problem and try to provide you with a solution.

    Thank you.
    Marat Setdikov
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