Problem with Norton Anivirus Definitions

Discussion in 'other anti-virus software' started by infini, Sep 3, 2002.

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  1. infini

    infini Guest

    I had nav 2001 and my computer was infected with klez. After removing the virus and uninstalling norton 2001, i installed norton 2002. In the virus definitions tab there is no date and instead of that, there is a word "updating". Is there a way for norton to show properly the date of virus definitions?
     
  2. Pieter_Arntz

    Pieter_Arntz Spyware Veteran

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    Did you update the virus definitions without problems?
    No indications of any errors?

    Regards,

    Pieter
     
  3. TonyKlein

    TonyKlein Security Expert

    Joined:
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    Try this:

    Shut down NAV, end task on all NAV files in the Ctrl-alt-delete window, and uninstall NAV once again.

    Reboot when you're asked to.

    Next, download and run Rnav.exe

    It helps remove leftover NAV registry keys.

    Now remove the NAV Program Files folder, if it's still there, and the VirusDefs folder in Program Files\Common Files\Symantec Shared.

    Now reinstall NAV, and see whether it works like it should.
     
  4. infini

    infini Guest

    I tried to update the definitions manually but no luck. I will try your solution Tonyklein and i will reply tomorrow. Thanks!
     
  5. infini

    infini Guest

    TonyKlein your solution worked. Thanks very much!!
     
  6. TonyKlein

    TonyKlein Security Expert

    Joined:
    Feb 9, 2002
    Posts:
    4,347
    Location:
    The Netherlands
    You're welcome!

    Glad we were able to help.
     
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