Hello, I have a compaq n610c laptop and the 30gb drive is acting up. I bought a replacement and was going to restore an image I made quite some time back of thie machine. I have tried many different ways external to the laptop, to do a recovery and none have worked. I have also tried booting with the TI10 disk and it will boot up and if I pick safe version, I can move my mouse around and the keyboard works, but it will not see my external usb harddrive with the image on it. If I select the full version, the mouse and keyboard dont work and I have to power down the laptop. I have a different (older) compaq n600c and the full version works fine and it detects the external hdd. I opened a email support ticket with Acronis- but that must have went to the black hole... What is the problem with this software? I thought I could rely on this for easy hdd conversions and recovery if a failure occured, but looking pretty grim. Help Please!!