Problem Backup Incremental

Discussion in 'Acronis True Image Product Line' started by m10locura, Mar 18, 2009.

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  1. m10locura

    m10locura Registered Member

    Mar 17, 2009
    I have the following problem:

    I make a copy in a tape drive HPDAT72 some files on the disk C, the first copy, I am in full disk C to the tape drive, then do the copy but incrementally, and I get the following error message :

    Error on Backup file or folder 'D:\Prueba\123.txt'.

    Tag = 0x0

    After accepting and tells me the following error:

    E000400E: Failed to backup file or folder 'D:\Prueba\123.txt'.

    Operation is not Supported (0x4000E)

    What is the problem?
  2. Acronis Support

    Acronis Support Acronis Support Staff

    Apr 28, 2004
    Hello m10locura,

    Thank you for your interesting in Acronis True Image

    Do the following to fix the issue:

    - First please eject your tapes.
    - Then rebuild the RSM database (remove the tapes from the tape drive first):

    1. Go to Start -> Run -> services.msc
    2. Locate and stop the Removable Storage service.
    3. Start Windows Explorer, open the 26ystemRoot%\System32\Ntmsdata folder, and then rename the existing files in this folder so that they have an .old file extension, or move the files to a different folder.
    4. Make sure that Removable Storage service startup type set to 'Automatic'.

    - Delete the below file:

    \Program files\Common Files\Acronis\Fomatik\tape_archives.fdb

    Then restart the computer. When the Removable Storage service starts, it will create a new RSM database.

    If the issue persists attach the log file with the error message with your next reply.

    Best regards,
    Dmitry Nikolaev
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