Privacy Expert 7 problem.. would upgrade help?

I have Privacy Expert 7 build 541 scheduled to clean out my Internet files on shutdown.

Quite often when I shut down, the shutdown process hangs and I get a popup window that says "End Program - Layered Hidden Window", with option to cancel or end program. Ctrl-Alt-Del does nothing...

If I select end program, my system will shutdown, but Privacy Expert does not run.

I'm assuming this is a problem with Privacy Expert on my system, as I have never seen the Layered Hidden Window message prior to installing PE 7 and do not see it if I remove the scheduled task in PE.

I am wondering if an upgrade to PE version 8 would help me, and if so, would I be eligible to obtain a free upgrade, since I am experiencing problems with version 7? I was hoping a new build to v7 would fix this, but doesn't look like that is going to happen.

TIA

 

Hello mark7,

Thank you for choosing Acronis Privacy Expert Suite (http://www.acronis.com/homecomputing/products/privacyexpert/).

We are really sorry for the inconveniences.

Please download the free trial version of Acronis Privacy Expert Suite 8.0 at http://www.acronis.com/homecomputing/download/privacyexpert/ and see whether the problem persists. As for the upgrade, please contact support@acronis.com and describe the situation.

Thank you.
--
Ilya Toytman