Primary Hard Drive Missing in Paragon HDM Suite 2011

Discussion in 'Paragon Drive Backup Product Line' started by SLRist, Apr 7, 2012.

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  1. SLRist

    SLRist Registered Member

    Hello. I've been using Paragon Hard Disk Manager Suite 2011 for a few months now with my previous Windows 7 PC to take occasional images of Drive C with no issues. I generally boot from the recovery disk with a USB drive plugged in and image the boot drive to a backup image on the USB drive.

    I've just built a brand new PC as follows - nothing particularly complex:

    Windows 7 64-bit Pro
    MSI Z68A-G43 motherboard
    Core i7 2700K Processor
    8GB RAM
    SATA WD Caviar Black 1TB HD

    Having installed all my base software, I wanted to take an initial image, so I booted using the Paragon HDM boot CD I made and have used successfully before. The problem is - the primary hard drive does not appear as a drive to be imaged! (See shots below - Windows Drive Manager, BIOS, HDM)

    Any ideas why it may not be visible to Paragon?

    I tried to boot the Paragon HDM in Safe Mode but it just re-booted itself. No menu appeared.

    Many thanks.
  2. seekforever

    seekforever Registered Member

    My guess is that it doesn't have a driver included for the relatively new system.

    Try running Paragon from within Windows and see if all is well. If it is, I'd say that makes the driver problem more likely. If this is WinPE you should be able to add a driver with your recovery CD.

    Even if you can make the image from within Windows, you will still have to sort out the recovery environment problem because that is what has to run and see the hardware properly when you do a restore.
  3. Robin A.

    Robin A. Registered Member

    Instead of using the Linux recovery CD, use the WinPE. With HDM 11 Suite, the WinPE is the primary choice as recovery environment.
  4. SLRist

    SLRist Registered Member

    Thank you so much for your responses.

    I wonder if it's because this new motherboard has a couple of SATA 3 ports on it. I will check and see whether the drive is using one of those, and if so try swapping it to a SATA 2 port.
  5. SLRist

    SLRist Registered Member

    Well, it was in a SATA 3 port. However, swapping it to a SATA 2 port made no difference.

    I think on this occasion for simplicity sake, I'll pull the drive, put it into my old PC's external SATA cradle and make the backup image from there.

    Hopefully HDM Suite 12 will work better for me...
  6. seekforever

    seekforever Registered Member

    You will likely need to load the motherboard controller drivers into the WinPe recovery system after booting it up.
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