PrevX Version 3 - does not install

Hi

I was running Prevx with Norton 360

I removed Norton 360 and Prevx no lnoger worked, so I removed prev by control panel and the uninstaller, checked the registry that it was in deed gone and reinstalled.

I get the same message every time i.e.

This is the log

Code:

<?xml version="1.0" encoding="UTF-16"?>
<DATABASE>
<EXE NAME="pxinstall375.exe" FILTER="GRABMI_FILTER_PRIVACY">
    <MATCHING_FILE NAME="pxinstall375.exe" SIZE="4368952" CHECKSUM="0x4A2E67DF" BIN_FILE_VERSION="3.0.1.65" BIN_PRODUCT_VERSION="3.0.1.65" PRODUCT_VERSION="3.0.1.65" FILE_DESCRIPTION="Prevx Computer Security Investigator" COMPANY_NAME="Prevx" PRODUCT_NAME="Prevx" FILE_VERSION="3.0.1.65" ORIGINAL_FILENAME="Prevx.exe" LEGAL_COPYRIGHT="Prevx" VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x1" MODULE_TYPE="WIN32" PE_CHECKSUM="0x42D1E4" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="3.0.1.65" UPTO_BIN_PRODUCT_VERSION="3.0.1.65" LINK_DATE="04/29/2009 00:05:53" UPTO_LINK_DATE="04/29/2009 00:05:53" VER_LANGUAGE="English (United States) [0x409]" />
    <MATCHING_FILE NAME="pxinstall703.exe" SIZE="4368952" CHECKSUM="0x4A2E67DF" BIN_FILE_VERSION="3.0.1.65" BIN_PRODUCT_VERSION="3.0.1.65" PRODUCT_VERSION="3.0.1.65" FILE_DESCRIPTION="Prevx Computer Security Investigator" COMPANY_NAME="Prevx" PRODUCT_NAME="Prevx" FILE_VERSION="3.0.1.65" ORIGINAL_FILENAME="Prevx.exe" LEGAL_COPYRIGHT="Prevx" VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x1" MODULE_TYPE="WIN32" PE_CHECKSUM="0x42D1E4" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="3.0.1.65" UPTO_BIN_PRODUCT_VERSION="3.0.1.65" LINK_DATE="04/29/2009 00:05:53" UPTO_LINK_DATE="04/29/2009 00:05:53" VER_LANGUAGE="English (United States) [0x409]" />
</EXE>
<EXE NAME="kernel32.dll" FILTER="GRABMI_FILTER_THISFILEONLY">
    <MATCHING_FILE NAME="kernel32.dll" SIZE="984576" CHECKSUM="0xF0B331F6" BIN_FILE_VERSION="5.1.2600.3119" BIN_PRODUCT_VERSION="5.1.2600.3119" PRODUCT_VERSION="5.1.2600.3119" FILE_DESCRIPTION="Windows NT BASE API Client DLL" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft® Windows® Operating System" FILE_VERSION="5.1.2600.3119 (xpsp_sp2_gdr.070416-1301)" ORIGINAL_FILENAME="kernel32" INTERNAL_NAME="kernel32" LEGAL_COPYRIGHT="© Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0xF9293" LINKER_VERSION="0x50001" UPTO_BIN_FILE_VERSION="5.1.2600.3119" UPTO_BIN_PRODUCT_VERSION="5.1.2600.3119" LINK_DATE="04/16/2007 15:52:53" UPTO_LINK_DATE="04/16/2007 15:52:53" VER_LANGUAGE="English (United States) [0x409]" />
</EXE>
</DATABASE>

any ideas?

Thanks

 

Hello,
Welcome to the forums! Could you try running our specialized removal tool from: http://info.prevx.com/download.asp?grab=csiuninstalltool to double check every piece is removed? I'm surprised to see the installation crashing but there may be an issue with a left-over component.

After running this tool, try rebooting your system to see if you can then install properly. If not, let us know and we'll investigate it further

 

Thanks.

I tried as suggested with the removal tool and all went well. Prevx is now installed again

 

very good, and you have the best protection currently on the market. You can now dump Norton.

 

From what I have been reading in these forums, Symantec already signed him up for another year.